Customer Success Manager, Enterprise

Job Description: Own a portfolio of Scribe's largest Enterprise and Strategic customers across diverse industries and geographies Drive adoption and expansion by identifying new use cases, teams, and business units that can benefit from Scribe Onboard and enable new customers by designing tailored rollout and training programs Serve as a strategic advisor and trusted partner to executive sponsors Lead QBRs and EBRs that communicate business outcomes, adoption metrics, and ROI Collaborate cross-functionally with Product, Support, and Marketing team members Manage complex renewals and upsells with precision Partner with Expansion Account Executives to define and execute account growth strategies Spearhead customer-led initiatives that scale Scribe's impact across the Enterprise ecosystem Requirements: 6+ years of Customer Success Experience (Enterprise) in related SaaS You've managed the full Enterprise customer lifecycle: Implementation, onboarding to renewal You're comfortable diving into technical SaaS workflows and leading VP and C-suite business discussions You multithread within Account to build awareness, scope and Customer Success Qualified Leads You're data-driven, using insights to identify opportunities, tell compelling value stories, and influence executive decisions You bring a consultative and strategic mindset, balancing empathy for the customer with accountability for results You're energized by ambiguity and love building scalable processes in a fast-growing, high-performing environment You know how to drive effective in-person meetings for maximum results. Benefits: Incredible teammates: Work alongside some of the nicest and smartest people you'll ever meet Competitive pay and meaningful equity Comprehensive health, dental, and vision coverage for you and your dependents Flexible paid time off + company holidays 401(k) plan Paid parental leave Commuter and remote work benefits Home office stipend Team bonding and offsite opportunities