Sales Associate Level 1 -Gilded Basket (Full Time; Swing)

Job DescriptionHarrah's Cherokee Casino Resort Position DescriptionPOSITIONTITLE: Sales Associate DEPARTMENT: Retail GRADE/FLSA STATUS: H8-Non-Exempt BADGE TYPE/COLOR: Key--Blue REPORTS TO: Supervisor, Retail, Dual Rate Sales Associate, Retail Inventory Supervisor SUPERVISES: NA JOB SUMMARY:As a Sales Associate, you will be the most critical link in ensuring that our customers have a rewarding experience that will keep them coming back time after time. You will become a part of a dynamic selling environment where your fashion sense and selling strength will make you an important part of our team. Your responsibilities will include but are not limited to demonstrating OUTSTANDING customer service skills, meeting selling and loyalty program standards, providing advanced product knowledge to our customers and working as part of a team to meet individual, department and store objectives. JOB ESSENTIAL DUTIES AND REPSONSIBILITIES--(Level 1):Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and ValuesWelcome our guests and initiate conversation with a friendly verbal greeting; introduce self to guestsMaintain an Upbeat Positive Attitude (UPA) showing energy and enthusiasm Delight our guests with outstanding service to the service standards of Caesar's Entertainment Own-IT program with an Upbeat Positive Attitude (UPA) Delight the guest by learning customers name and use it often anticipating the customer's needs while in the store or during seatingPromote the Caesars Rewards program & it's benefits to our guests Operate Point of Sale system and properly process customer's cash purchases accurately counting money and giving back correct changeUse proper procedures for transaction processing, including but not limited to cash, credit cards, comps, coupons, discounts, Quick Rewards, Service Recovery, etc. Count out and sign bank at the end of the shiftKnowledgeable about all property facilities, services, promotions and events, and keeping all staff informed and currentRecognize areas of improvement including monthly service "Spotlight" ratings and external mystery shopsResponsible for daily housekeeping in shop and Sweet Stop straightening merchandise, dusting,, cleaning and washing used candy trays and containersAdhere to the Visual Presentation Standards of Harrah's Assist in stock receiving and re-stocking the selling floorResponsible for delivering exceptional customer serviceEngaging the customer and determining their needsPresenting product features and benefits in a knowledgeable wayOvercoming guest objections and closing sales while building on-going relationshipsPrepare samples stations and clean up after each eventWork closely with inventory team on inventory processWork with supervisors on getting orders done Record tips from credit cards, automatic debits and comp customersDemonstrate superior customer service skills by displaying outlined service behaviorsEnsure service recovery activitiesParticipative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestionsAdditional job duties as assignedAdhere to regulatory, departmental and company policies/procedures in an ethical manner JOB ESSENTIAL DUTIES AND REPSONSIBILITIES--(Level 2):Complete all duties of a Level I Sales AssociateProvide on-the-job direction for all Sales Associates staff on assigned shiftTrain all newly hired Sales Associates on assigned shift on sales and visual standardsReset sales floors to visual standards at the end of sales dayGreet and assist customers using Spotlight skills; providing information about retail items and property events, promotions, and hours of operationMeet with customers on a one-on-one basis to assist with determining personal needs and compiling merchandise preference listFamiliar with the products and/or services provided Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer serviceFlexes personal selling techniques to contribute to overall store financial resultsMaintain an awareness of all product knowledge information, various lines, merchandise promotions, and advertisementsMaintain stock levels, requisitioning products from the Warehouse and outside purveyors to maintain highest level of guest satisfaction as assigned by shift supervisorMaintain clerk areas to be safe, "Spotless" and visually appealing to maximize shop revenuesMaintain the required confidentiality of the information being handledDemonstrate a pleasant and enthusiastic demeanor at all times Restock shelves/fixtures with merchandiseRearrange merchandise and displays in high areasAchieve assigned sales goal target and work with the team to meet store budget Develop personal MO with supervisor MINIMUM QUALIFICATIONS:High school diploma or GED requiredSix months retail sales experience preferredMust demonstrate the following essential knowledge and skills:Pleasant, poised personality Knowledge of gift shop/boutique itemsNeat, professional appearance with excellent personal hygieneSelf-starter; must work well without close supervisionExcellent customer service/public relations skillsPossess drive, be goal-oriented, have an entrepreneurial outlook Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessEnjoy connecting with customers and demonstrating an enthusiastic and positive attitudeAbility to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new proceduresDemonstrate knowledge of store products and services, and use this knowledge to inspire customers to make purchasesAbility to meet or exceed sales, customer service and loyalty program standardsAbility to communicate effectively with customers, peers and managementAbility to use Microsoft office and able to pick up systems quickly PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Must be physically mobile with reasonable accommodationsMust be able to lift 25 pounds and carry 10 poundsMust be able to stoop, bend, reach, kneel, twist and grip items Must be able to lift overhead and climb a ladder for stocking purposesManual dexterity and coordination to operate office equipment, including a calculator, computer, fax machine and photo copierMust be able to read, write, speak and understand EnglishMust be able to operate in mentally and physically stressful situationsMust be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smokeMust be able to stand on feet for eight hour shiftMust be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 9.4.19