Customer Support Specialist

Customer Support Specialist Location:Remote in St. Petersburg, FL or Atlanta, GAAre you the right applicant for this opportunity Find out by reading through the role overview below.A fast-growing technology organization is expanding its client support function and looking for a polished, solutions-oriented Customer Support Specialist to help deliver an outstanding customer experience. This is an excellent opportunity to join a collaborative team at a key stage of growth, where your work will directly influence client satisfaction, service consistency, and long-term operational success. The right person will enjoy working in a dynamic software environment, solving issues with urgency, and partnering across teams to keep customers moving forward. What You Will Do Serve as the first point of contact for customers, guiding issue intake, triage, and resolution across a growing software environment Coordinate with product, delivery, and technical teams to route incidents, track follow-through, and keep stakeholders informed Troubleshoot user-reported issues related to workflows, configuration, data quality, and system behavior in a cloud-based application environment Monitor support requests against service expectations, helping prioritize issues and escalate time-sensitive matters appropriately Document recurring issues, create knowledge articles, and recommend process improvements that strengthen response times and customer satisfaction Communicate with empathy and clarity, especially during escalations, while setting expectations and maintaining confidence throughout the support lifecycle Contribute to the development of scalable support processes as the organization continues to grow its customer-facing operations Support minor application updates, testing efforts, or administrative changes when needed to help maintain platform stability What You Bring Experience in customer support, application support, technical support, or SaaS operations within a fast-moving business environment Strong communication and relationship management skills, with the ability to de-escalate concerns and build trust with users Comfort learning new platforms quickly and working across technical and non-technical teams without extensive oversight Strong problem-solving skills and a practical, organized approach to issue management Ability to balance multiple priorities while maintaining attention to detail and follow-through Exposure to ticketing systems, SLAs, workflow tools, or low-code enterprise applications is strongly preferred Experience supporting business applications, digital workflows, or enterprise software environments is a plus A self-starter mindset, with the professionalism and ownership needed to thrive in a lean, growth-oriented team Why Join This Opportunity Join a business in growth mode where support is a high-visibility function Work remotely while staying connected to a collaborative and evolving team Play a meaningful role in shaping customer experience and support best practices Gain exposure to cross-functional teams and a broad range of client-facing operational challenges About Blue Signal: Blue Signal is an award-winning, executive search firm specializing in various specialties. xywuqvp Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at/46Gs4yS