Customer Account Representative / Collections Specialist

Customer Account Representative / Collections Specialist Reliable Auto Finance Onsite - 1515 28th St SW, Wyoming, MI 49509 Are you looking for a long-lasting career with a professional company rooted deep in family values? We celebrate 5, 10, 15+ work anniversaries often! We proudly offer employees a comprehensive wage and benefit program, including: medical, dental, vision, supplemental insurance options (term life), 401(K) with 20% contribution match, YMCA corporate gym discount, free Starbucks coffee machine at work, as well as many national corporate discounts and purchase programs. We are seeking a Customer Account Representative / Collections Specialist to join our customer service driven team here at Reliable Auto Finance on 28th Street. Customer Account Representative / Collections Specialist Responsibilities: Handle high rates of incoming/outgoing calls while utilizing multiple computer programs. Consistently and accurately document all conversations and information pertaining to accounts; including financial status and status of collection efforts. Answer customer questions regarding problems or concerns with their account and advise customers of repayment options and strategies for debt repayment. Answer customer questions regarding payment app, online pay site, GPS. Maintain tact, sensitivity, and professionalism while listening/responding to customers via telephone, text, or email to recognize reasons for overdue payments. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. Adhere to all state, federal, and FDCPA regulations. Other duties and tasks as assigned. Qualifications/Requirements: High school diploma or GED. 1+ years experience in collections, customer service, accounts receivable, and/or skip tracing. Proficient in Microsoft Excel, Outlook, and Word (ability to learn and work within industry specific software). Full-time 40+ hours per week (Monday–Friday between 8am–6pm and two Saturdays per month from 9am–1pm). This is an onsite position but after the training period there is a potential for remote work when scheduled on Saturdays. Sit for extended periods of time and proficient with dual computer monitors. Ability to effectively handle a high volume of incoming and outgoing calls as needed with exceptional customer service skills. Complete daily and regular work assignments or responsibilities as expected. Effective interpersonal communication skills and contributes positively as a team player. Equal Opportunity Employer We are committed to creating a diverse and inclusive workplace where all individuals are respected and empowered to succeed. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Pre-employment screening including a background check. Wage: $20.00 per hour, non-exempt & Monthly Bonus Compensation Plan at Successful Completion of Training