Assistant Vice President, Windows Platform Operations

About CLS:CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day. Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking Job information:Functional title – Windows Platform OperationsDepartment – TechnologyCorporate level – Assistant Vice President Report to – Vice President Location – New Jersey, onsite 2 days per weekExpected full-time salary range between $ 130,000 - $159,000 + variable compensation + 401(k) match + benefits.Note: Disclosure as required by NJ/NY Pay Transparency Law of the expected salary compensation range for this role. Summary:Provide 3rd line operational support for CLS Windows Server, AWS infrastructure and systems in the company’s 24x7 hosted and cloud environments. You will be required to take ownership of problems through to resolution over a wide variety of systems and technologies. The role requires SME level experience for supporting multiple resilient solutions in an enterprise Microsoft Windows Server environment as well as an AWS Cloud environment. Operational:Maintain and provide SME level infrastructure and content support for the CLS internal and external solutions.Ensure that the BAU service is prioritized, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.Maintain and support the enterprise Microsoft Windows server environment.Maintain and support the VMware Virtual Infrastructure environment.Maintain and support the datacentre hardware infrastructure.Participate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies.Create, maintain, and review operational process and support documentation.Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed or escalated as needed.Participate in the On-Call rota and planned weekend work as required.As required, provide representation for Infrastructure Support changes at the weekly CAB meeting. Ensure other team’s changes do not have an impact on the delivery of the infrastructure services.Create, maintain, and review operational process for Risk Management. Be able to understand Risk v Impact in a Production Environment. Able to call out Risks identified in the environment to be able to document and resolve.Automation and scripting using Windows PowerShell and other tools working in SRE role. StrategicEnsure CLS internal systems are managed to the highest standard by following industry best practice.Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes.Actively contribute to the development of existing and new IT process and procedures to enhance service transition and service operation lifecycle stages.Demonstrate self-starter capabilities to be able to identify areas of improvement and take action in order to address. Leadership Provide support to the team lead and act as a point of escalation for the junior members of the team.Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the serviceLead and oversee the successful release and transition of new IT services into support, meeting the team’s service acceptance criteriaUndertake the role of Technical Lead on internal RTB projects applying both significant communication, organisational and technical skills to achieve successful outcomes Essential / Desired Qualifications:EssentialBachelor’s degree or equivalentPrior IT operational support experience across business-critical Production Windows Server, preferably virtualDesiredMicrosoft/VMware certificationAWS certificationITIL knowledgeRubrik experienceAWS/Azure experience/knowledgePowerShell Knowledge, Skills, and Abilities:Competencies required for successful job performanceEssentialMust have very strong experience supporting production Windows Server solutions in an enterprise Microsoft Windows/Active Directory environmentStrong experience of supporting enterprise web infrastructure services and related technologiesExperience of supporting a production VMware environmentExperience of supporting data backup technologiesExperience of system management tools e.g. SCCMExperience of enterprise monitoring systems - DynatraceExperience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA’sAbility to plan and implement technical changes without unexpected disruption to the service and with minimal oversightAbility to collaborate effectively with other operational support teams to support the serviceStrong experience of providing cross training on technologies and operational processes to colleaguesStrong documentation and technical writing skills.Have excellent time management and organisational skillsKnowledge of ITIL framework (understanding of Incident, Problem, Change)Good automation skill with any industry leading programming languageExperience working in and supporting an AWS cloud environment. DesiredExperience working in financial services or other highly regulated sector Key success indicators:Characteristics contributing to an individual's ability to excel in the positionPossess a strong service-oriented mind set who can consistently deliver a high level of service to the business Proactive individual who can take the lead in engaging with the business users and to support the environment with minimal oversight Self-motivated to exceed management expectations and objectivesDemonstrate strong technical, analytical and problem-solving skillsAble to manage their time effectively and prioritise their own workload to meet changing demands from the businessA high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levelsAbility to engage with the business to effectively support the environment with minimal oversight Our commitment to employees:We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people.What makes us interesting goes beyond our competitive salaries and great benefits. Our work environment is designed around quality outcomes, not output. The FX market would cease to function without our services, and we take pride in being responsible for keeping it running smoothly.We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership. You will be seen, heard and empowered to develop your career.We are a purpose-driven organization, with an inclusive culture that focuses on doing what is right. The well-being of our people is as important to us as the resilience of our systems. In addition to encouraging our people to ‘locate for their day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental well-being. Our extensive benefits for employees typically include:Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life daysPrivate medical and dental cover and life insuranceGenerous pension contributions in the UK and Asia; matching 401(k) in the USPaid volunteer days‘Locate for your day’ hybrid working – 2 days a week in office.Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning.Paid parental leave / Coaching and support servicesCareer development / LinkedIn Learning‘Heads down days’ with no meetings on the last Friday of every monthWellbeing / Mental health supportDiversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network)Social events Awards:The Sunday Times Best Places to Work 2023 & 2024 / Big Company / The Sunday Times AwardsThird place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards