Customer Service Specialist

Company DescriptionOcean State Innovations (OSI), based in Portsmouth, RI, is a leading global provider of textile products and services. OSI serves diverse markets, including the U.S. military, medical, industrial, automotive, and traditional apparel industries. The company has built a reputation for quality and innovation, leveraging its deep-rooted expertise in the textile industry. OSI is made up of multiple divisions, including 1947 LLC, Performance Textiles, Cutting Edge TexStyles, General Fabrics, Cutting Edge TexStyles, Cloud9 and ColorWorks, which collectively drive its mission of excellence.Role DescriptionThis is a full-time, on-site role for a Customer Service Specialist based in Portsmouth, RI. The Customer Service Specialist will handle day-to-day interactions with customers, ensuring satisfaction through prompt responses to inquiries, efficient issue resolution, and support for customer needs. The role involves answering phone calls and emails, maintaining strong relationships with clients, and ensuring that the customer experience is positive and seamless. The specialist will also collaborate with internal teams to enhance service delivery.QualificationsStrong skills in Customer Service, Customer Support, and Customer ExperienceProfessional Phone Etiquette and a commitment to Customer SatisfactionExceptional communication and interpersonal skillsStrong problem-solving abilities and attention to detailAbility to work effectively in a team-oriented, on-site environmentProficiency in using customer service software and toolsPrevious experience in customer service or a related field preferredAssociate's degree or equivalentTo apply: https://osinnovate.com/careers/