Parlor Host / Front Desk Agent

The Albion Summit | Summit, NJ | Full-TimeThe Albion Summit, a boutique property in the By Landmark portfolio, is looking for a Parlor Host / Front Desk Agent to join our team.The Albion Summit is a thoughtfully reimagined, 100-room boutique hotel set in a historic Summit, NJ landmark. With vibrant interiors, modern comfort, and a dynamic energy that runs through every corner of the property — from our parlor and Whiskey Lounge to Felina, our Italian-inspired restaurant — we create stays guests remember long after check-out.About By LandmarkBy Landmark is a leader in the hospitality industry, owning and operating unique, iconic venues across New Jersey and Pennsylvania including The Albion Summit, Liberty House, the Ryland Inn, Logan Inn, Hotel Du Village, Felina, and many more. We specialize in upscale restaurants, event spaces, and boutique hotels that are continuously growing and evolving, with exciting opportunities for individuals who are passionate about creating memories for our guests and each other.Our MissionOur mission to find talent is simple. We welcome thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve together. While experience is always valued, character is the mark of a true memorymaker.Our Core ValuesWe are Friendly. We welcome every guest with a smile and a genuine greeting.We are On It. Our service is intuitive and timely.We are Thoughtful. Is there anything we can do to make you more comfortable?We are Gracious. Say thank you.We are Landmark Hospitality. We thrive on mutual respect for each other, our valued guests, and our workspaces.About The RoleOur front desk is set within the parlor — the heart of the property, where guests gather, settle in, and take in the Albion experience. As a Parlor Host / Front Desk Agent, you are the first face guests see when they arrive: welcoming them into the parlor, orienting them to the property, and setting the tone for a memorable stay. You are also the steady hand behind check-ins, reservations, and guest requests throughout the shift.This role reports to the General Manager and the Director of Operations.Knowledge, Experience, And Skill2 to 3 years of front desk or guest services experience; boutique hotel experience strongly preferredA polished, professional service style and a genuine commitment to elevated hospitality and meaningful guest engagementDetail-oriented, with the ability to multi-task and problem-solve in a fast-paced environmentStrong written and verbal communicationOperational knowledge of Microsoft Office; familiarity with Cloudbeds (PMS), Flexkeeping, and Akia, or the ability to learn these platforms quicklyFamiliarity with hotel products and guest servicesKnowledge of the Summit area and the desire to share local recommendations with guestsA team player who contributes to a positive, collaborative environmentEssential Job ResponsibilitiesGuest ExperienceWelcome arriving guests in the parlor and lobby with professionalism and warmth; set the tone for the stay from the moment they walk through the doorMaintain a polished, attentive presence in the parlor, keeping the space welcoming and on-standard for a boutique propertyServe as a knowledgeable ambassador for Felina, the Whiskey Lounge, our event spaces, and the Albion experience as a wholeProvide concierge-level recommendations for dining, shopping, and attractions in Summit and the surrounding areaCommunicate effectively with the Felina and Whiskey Lounge teams to support a seamless guest experienceFront Desk OperationsHandle check-ins and check-outs in a friendly, efficient, and courteous mannerManage and modify reservations; respond to guest inquiries by phone, email, and in personOperate all relevant aspects of Cloudbeds, Flexkeeping, Akia, and other property systemsLog and deliver packages, mail, and messages to guests and meeting roomsDeliver guest items such as luggage, amenities, and other requested itemsComply at all times with property policies, standards, and regulations to support safe and efficient operationsHave knowledge of and assist in emergency procedures as requiredPerform other duties as assigned, including supporting coworkers in other areas of the hotel and maintaining a clean, organized work areaAvailabilityOpen availability required, including weekends, holidays, and shift coverage as neededPhysical RequirementsAbility to perform the essential job functions consistently, safely, and successfully, in line with the ADA and all applicable federal, state, and local standardsMust be able to lift and carry up to 25 lbsAbility to stand for the duration of the shift and climb steps regularlyAbility to physically maneuver through work areas; bend, lift, carry, reach above shoulder height, and otherwise move comfortably in a constantly changing environmentBenefits401(k) with company matchHealth insurance for full-time employeesDining discounts across the Landmark Hospitality portfolioCareer growth opportunities By Landmark is proud to be an Equal Opportunity Employer.