Customer Success Manager
Want to join a fast-growing tech scale-up where your work has a direct impact on client performance? At Semji, we don't just do SEO — we drive results through a cutting-edge SaaS platform powered by a unique combination of generative AI, smart automation, and proprietary technologies designed to accelerate brand growth.Our clients? Canal+, Orange, L'Oréal, Groupe Seb, Qonto, Macif, Free, Les Furets, Leroy Merlin… with game-changing outcomes: up to 10x more traffic in just one year in highly competitive industries.Why Join Us?A true culture of innovation focused on client performanceAn AI-powered platform, built 100% in-house — no fluffA premium positioning on the market with top-tier clients (Qonto, Groupe Seb, L'Oréal, Macif, Leroy Merlin…)Regular team-building events and one company-wide seminar per yearOne extra week of paid vacation to support a real work/life balance€500/year green mobility allowance via SwileFlexibility2 days/week remote work after onboardingMeal vouchers, premium health insurance, quality coffee, and even a beer tapYour MissionIn the context of rapid growth, we're looking for a Customer Success Manager to build long-term relationships with our clients.Your roleensure a smooth and strategic adoption of the Semji platform, monitor product usage to deliver measurable results, and lay the foundation for strong, lasting partnerships — in close collaboration with an Account Manager.You'll be the cornerstone of client success at Semji.Key ResponsibilitiesYour goal: maximize retention, product usage, and client performance across a portfolio of ~60 mid-market to enterprise accounts.Here's what you'll be doing:Lead efficient and strategic onboarding processesplanning, training, and coachingMonitor account performance, activate key levers, and provide ongoing supportBuild strong, proactive relationships with clients: regular check-ins, usage reviews, tailored workshops…Identify churn risks and upsell/cross-sell opportunities in tandem with the Account ManagerBe the voice of your clients to our Product team — client feedback fuels our innovationQualifications2 to 4 years of experience as a Customer Success Manager in a SaaS environmentStrong understanding of product adoption, client retention, and growth strategiesAbility to create trust and drive measurable resultsStructured, data-driven, and action-orientedFluent in English (C2 level)Practical InfoLocation: Lyon 9th (Metro D – Gare de Vaise)Salary: €40–45K gross/year fixed + ~€7K in bonusRemote policy: 2 days/week after onboardingContract type: Full-time, permanent (CDI)J-18808-Ljbffr