Microsoft 365 Collaboration Operations Engineer

Microsoft 365 Collaboration Operations EngineerCategory: Service Desk / End User ServicesMain location: United States, VariousPosition ID: J0626-1759Employment Type: Full TimeU.S. - Finding purpose at CGI (https://youtu.be/7gAvvUSJyJA)By playing this video you consent to Google/YouTube processing your data and using cookies -Learn more (xweb.asp?clid=21001&page=cookiespolicy#integrationofyoutube) .Position Description:CGI is seeking a Microsoft 365 Collaboration Operations Engineer to support the daily operations, stability, and continuous improvement of enterprise collaboration platforms. This role is responsible for providing advanced operational support, incident management, troubleshooting, and platform monitoring across Microsoft 365 services. The engineer will work closely with support teams, infrastructure partners, and business stakeholders to maintain platform health, resolve complex issues, and ensure a high-quality user experience.We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!.This role is located at a client site in Lafayette, LA, Knoxville, TN, Columbia, SC, or Plano, TX. A hybrid working model is acceptable.Your future duties and responsibilities:CGI is seeking a Microsoft 365 Collaboration Operations Engineer to support the daily operations, stability, and continuous improvement of enterprise collaboration platforms. This role is responsible for providing advanced operational support, incident management, troubleshooting, and platform monitoring across Microsoft 365 services. The engineer will work closely with support teams, infrastructure partners, and business stakeholders to maintain platform health, resolve complex issues, and ensure a high quality user experience.The ideal candidate will have hands on experience supporting Microsoft 365 collaboration technologies in a large enterprise environment and possess a strong operational mindset focused on service reliability, automation, and process improvement. Responsibilities include managing escalations, performing root cause analysis, supporting production changes, maintaining operational documentation, and contributing to service stability and performance initiatives.Required qualifications to be successful in this role:. 2+ years of Microsoft 365 engineering experience. Strong experience supporting Microsoft 365 collaboration platforms, including Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, and Office applications. Experience providing L3 operational support in a large scale enterprise environment. Solid understanding of incident management, problem management, and service request processes. Hands on experience with ServiceNow or similar ITSM/ticketing platforms. Ability to perform root cause analysis and drive issues through to resolution. Experience monitoring platform health, performance metrics, and operational dashboards. Knowledge of enterprise monitoring and alerting tools. Strong troubleshooting skills across Microsoft 365 collaboration services. Experience supporting production deployments, changes, and release activities. Ability to create and maintain technical documentation, knowledge articles, and operational procedures. Strong analytical skills with experience identifying trends and producing operational reports. Excellent verbal and written communication skills. Ability to collaborate effectively with cross functional technical and business teams. Process improvement and automation mindset. Strong ownership, accountability, and attention to detailDesired Skillset:??Relevant certifications are helpful, such as:. Microsoft 365 Certified: Administrator or Collaboration related certifications. ITIL Foundation. AWS Cloud Practitioner or AWS Associate level certification. Experience supporting enterprise collaboration environments is strongly preferred. ITIL FoundationEducation:Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related fieldOther Information:CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $86,500.00 $123,200.00.CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programsSkills:Analytical ThinkingCommunicationDetail-orientedIncident ManagementProblem ManagementServiceNowWhat you can expect from us:Together, as owners, let's turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.Come join our team-one of the largest IT and business consulting services firms in the world.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.