Operations Director

Description At EBI we're committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets. For 35 years we've been helping investors, lenders, owners, developers, contractors, and property managers mitigate risk and optimize their built facilities for maximum economic, safety, and environmental value. We're unique in our ability to deliver high quality, responsive services across the entire asset lifecycle, from rapid assessments, to advisory, to implementation and verification services, nationwide. Unlike other environmental consulting firms, we provide the full suite of commercial real estate and asset management services through to improvement and verification. Our experts leverage our proprietary assessment methodologies, benchmarking, regulation, and analytics tools across six core domains.EBI is your environmental, sustainability, engineering and health and safety partner, nationwide. Assess. Advise. Improve. Verify.Position SummaryEBI Consulting is seeking a Director of Operations to lead our Commercial Real Estate Due Diligence Practice, focused on equity and debt-level acquisitions. This role oversees the delivery of Acquisition Property Condition Reports (APCRs), Property Condition Assessments (PCAs), Capital Needs Assessments (CNAs), and related services supporting complex real estate transactions. EBI's acquisition-level assessments deliver a higher standard than traditional ASTM reports, requiring deeper technical analysis, accelerated timelines, and a consultative, client-specific approach. These reports provide investors and lenders with actionable insights to inform investment decisions, risk management, and capital planning.The Director will drive operational performance, technical quality, and team execution across a national portfolio of projects. Responsibilities include aligning multidisciplinary teams and clients to define scopes, ensuring consistent delivery of high-quality, tailored reports, and overseeing projects across diverse property types and complexity levels. Deliverables may include evaluation of key building systems such as roofing, MEP, facade, and structural components, supported by internal and external subject matter experts. The ideal candidate brings strong acquisitions due diligence experience, operational leadership, and the ability to scale teams in a fast-paced, transaction-driven environment.This position reports directly to the Vice President of Operations and can be either a hybrid or remote, work from home position depending on the location of the successful candidate. As such, candidates must be comfortable and able to thrive in either of these working environments to be considered.Essential Duties and ResponsibilitiesOperational & Financial LeadershipOwn full P&L performance, including revenue, margins, backlog, and utilizationManage pipeline, staffing capacity, and work-in-progress to ensure efficient deliveryDrive pricing strategy, cost control, budgeting, and forecastingStrategy & Practice GrowthDefine and execute strategy for acquisitions-focused due diligence servicesExpand service offerings, geographic reach, and key client relationshipsImplement process improvements to enhance efficiency, quality, and client experienceTeam Leadership & PerformanceLead, develop, and manage a distributed team of project managers and technical staffEstablish KPIs and performance metrics; oversee hiring, onboarding, and retentionFoster a high-performance, collaborative cultureClient Engagement & Business DevelopmentPartner with Sales on pursuits, proposals, and scope developmentMaintain relationships with lenders, investors, and institutional clientsSupport complex engagements with technical and operational expertiseProject Delivery & Quality AssuranceOversee execution of PCA/APCR projects in alignment with ASTM standards and client requirementsEnsure high-quality, defensible reporting and monitor key delivery metricsDrive quality control and continuous improvement initiativesResource, Vendor & Cross-Functional CoordinationManage nationwide network of subconsultants and optimize resource allocationCollaborate with HR, Finance, IT, and Marketing to support operations and growthSupport workforce planning and organizational alignmentQualifications and CapabilitiesBachelor's degree in Engineering, Architecture, Construction Management, Environmental Science, or related field8+ years of experience in commercial real estate consulting, with a strong focus on Property Condition Assessments / due diligenceDemonstrated leadership experience managing multi-location or remote teamsStrong understanding of:ASTM E2018 PCA standardsCRE transaction timelines and stakeholder expectationsProject and operations management best practicesProven ability to manage financial performance (P&L), forecasting, and resource planningExperience supporting or collaborating with business development and client management teamsApplication DisclaimerAt EBI, we cultivate a welcoming and collaborative culture. We are proud to be an Equal Employment Opportunity employer and encourage diverse candidates to apply. We do not discriminate against qualified individuals based on their status as a protected veteran or individuals with disabilities, nor do we discriminate based on sex, race, color, religion, national origin, age, marital status, gender identity, gender expression, or sexual orientation. All vendors are expected to maintain a working environment free from discrimination or harassment.The reasonable estimate of the salary range for this position is $115,000 - $150,000. The salary range describes the minimum to maximum base salary range for this position across applicable US locations. This position may also be eligible for a bonus whereby total compensation may exceed base salary depending on individual performance. The actual compensation offered will be based on a range of factors that are considered in making compensation decisions including, but not limited to; geographic location, work experience, education, licensure requirements, knowledge, skills/level, qualifications and budget. For an overview of our benefits, please refer to our website.#LI-Nationwide Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.