Front Office Specialist and Medical Assistant- North Outpatient Behavioral Health

Front Office Specialist and Medical Assistant- TriHealth Outpatient Behavioral Health At TriHealth Behavioral Health Services, our hybrid Front Office Specialist/Medical Assistant plays a vital dual role in supporting the wellbeing of children, teens, and families. This position blends compassionate front line service with hands on clinical supportyou'll welcome patients, coordinate appointments, and ensure smooth clinic operations, while also assisting clinicians with patient preparation, gathering key information, and helping families feel informed and comfortable. If you're organized, caring, adaptable, and passionate about making a meaningful impact in behavioral health, this role offers the perfect balance of patient interaction, teamwork, and purpose-driven work.We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience.Apply today and grow your career with a team that truly values you.Location: North TriHealth Evendale Medical Office Building, 3147 Glendale Milford Rd, Cinti 45241West TriHealth Physician Partners, 6331 Glenway Avenue, Cinti 45211Work Schedule: Full-Time (80 hours bi-weekly) No Holidays!Incentives & Benefits: In addition to a comprehensive benefits packageincluding medical, dental, vision, paid time off, retirement plans, and tuition reimbursementthis role offers competitive pay based on education level and experience. This position is also eligible for up to a $1,000 Sign On Bonus.Job Requirements High School Degree Registration Check in triage Vitals Charge entry EKG Filing and Medical Records 1-2 years experience in a related fieldJob Overview This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.Job Responsibilities Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient's medical record. Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease. Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company. Schedules patient for next visit at time of checkout, while maintaining front office professional appearance. Follows JCAHO, HIPAA protocols. Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs. Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911and HIPAA. Access to patient information will be limited to what is necessary to perform the job. Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit. Notifies patient of balance and offers payment plan process. Copies insurance cards. Demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies. Records vital signs, weight, height, head circumference, if applicable, per visit. This includes assuring that the patient's right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record. Handles patient complaints and refers to manager as appropriate.Working Conditions Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Kneeling - Occasionally Lifting 50+ Lbs. - Rarely Lifting TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:Serve: ALWAYS Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areasExcel: ALWAYS Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and serviceRespect: ALWAYS Respect cultural and spiritual differences and honor individual preferences. Respect everyone's opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests.Value: ALWAYS Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.Engage: ALWAYS Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community