Customer Service Representative

Customer Service RepresentativeAustin Safety Council (ASC) is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services. This includes successfully registering, checking-in, checking-out, issuing badges to trainees, scheduling appointments; maintaining records and accounts, answering phones, and handling customer questions and requests in a timely and efficient manner. The Customer Service Representative is effective in using the custom software applications trained by ASC.Summary of essential job functions:Respond to customer inquiries via phone, email, and chat in a timely and professional mannerBilingual in English/SpanishResolve customer complaints and issues in a calm and efficient mannerProvide accurate information about our services to customersMaintain customer records and update account information as neededCollaborate with other departments to ensure customer satisfactionGreet and process customers who come inVerify trainee credentialsProcess trainee payments if necessaryAssist with insuring course requirementsConfirm training completion and print badgeCross-sell safety council servicesAnswer questions from other employees and departmentsSupport training department with off-site documentation, course certificate preparationFacilitate account setup and payment paperworkCoordinate with accounting department to process paymentSetup user name and password and walk customer through program usageHandle all customer technical problems and complaintsEscalate problem if necessary to SupervisorDiscuss benefits of membership with all customers who contact the councilOther duties as deemed necessarySkills and qualifications:High school diploma or equivalent1-2 years of experience in customer service or a related fieldBilingual in English/SpanishExcellent communication skills, both verbal and writtenStrong problem-solving skills and ability to think on your feetAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyProficient in Microsoft Office and other computer applicationsAbility to work flexible hours, including evenings and weekendsMust enjoy working with the public and have a strong initiative to work independently and as a team member.Proven ability to work under pressure and make effective decisions.Cross-train and assist other departments as necessary and directed by the Supervisor.Abilities required:Ability to work in a time-sensitive environment with non-flexible deadlinesAbility to learn custom software applications through training provided by ASCAbility to work under pressure and in constantly changing environmentsAbility to practice discretion and maintain confidentialityAbility to communicate and interact with all levels of organizations (internal and external)Ability to meet highest attendance requirementsAbility to handle multiple tasks concurrentlyAbility to speak, read and write EnglishCross-train and assist other departments as necessaryWillingness to work at different locations if the company need arisesFlexibility to work beyond scheduled shift time when necessary to take care of patient needsThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Austin Safety Council is an equal opportunity employer.