Clinical Support Representative

Medit is a global leader in digital dentistry, providing intraoral scanners and an open platform that connects clinics and labs through a seamless digital workflow. We focus on delivering high-quality technology, exceptional customer experience, and scalable solutions that drive adoption and long-term success for our partners.Job FunctionThe Clinical Support Representative is responsible for delivering high-quality technical and clinical support to Medit customers via phone, email and chat. This role serves as a key touchpoint in the customer experience, focusing on troubleshooting issues and providing support for Medit hardware and software.Core ResponsibilitiesCustomer Support & Issue Resolution Provide timely technical and clinical support via phone, email, chat, and remote sessions Troubleshoot hardware, software, and workflow issues with a high level of ownership Ensure clear documentation and follow-through on all customer cases Clinical & Product Expertise Serve as a subject matter expert on Medit scanners, software, and digital workflows Translate complex technical concepts into simple, actionable guidance for customers Cross-Functional Collaboration Partner with Sales, Customer Engagement, and Product teams to resolve issues and improve the customer experience Provide feedback on product performance, common issues, and customer needs Brand Representation & Field Support Support trade shows, events, and training sessions as needed Represent Medit professionally in customer-facing environments Operational Discipline Maintain accurate case tracking and response times Contribute to continuous improvement of support processes and knowledge base QualificationsRequired2–4+ years of experience in a dental clinical setting (dental assistant, hygienist, or technician) Strong understanding of dental workflows (clinic and/or lab) Comfort with technology, including software and hardware troubleshooting Ability to clearly communicate technical concepts to non-technical users Strong problem-solving skills with a high level of ownership and accountability Ability to work independently in a fast-paced environment Willingness to travel occasionally for training and events Ability to commute to Newport Beach, CA (hybrid schedule) Authorized to work in the United States (no visa sponsorship available) PreferredExperience with intraoral scanners or digital dentistry workflows Experience providing training or customer support Familiarity with CAD/CAM systems or dental software platforms