Guest Service Agent - Part Time

Hotel Front Desk Agent/Guest Service Agent We are seeking a friendly, customer service focused Guest Service Agent to join our team at Home2 Suites By Hilton North Attleboro. This is a Part Time position located in North Attleboro, MA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet you.As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.Manage online, phone and in-person room reservations in sometimes fast-paced environmentCommunicate relevant shift information to next shift and direct supervisorWelcome guests, check them in/out, distribute room keys and explain the hotel's amenitiesTake payment and resolve any payment discrepanciesRespond to guest issues and complaints in a friendly, timely mannerExplain local amenities and attractions to guestsWork with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requestsKeep workstations and equipment clean, organized, and in good working orderPerform duties as outlined in the training procedures, following standard operating proceduresAssist with other departments when necessaryPerforms other duties as assigned, requested or deemed necessary by managementRequirements:High school education or equivalent experience1 or more full years employment experience in a related positionMust be able to work onsite at the hotel locationHours required: Part Time 15-32 hours per week for AM; Mid; Weekends; Holidays; PM shiftsProficiency in the English languageWillingness to learn new technology platformsAbility to stand at front desk for long periods of timeAbility to lift/push up to 50 lbs. guest luggage; limitedAbility to work independentlyAbility to maintain a friendly, cheerful and courteous demeanor at all timesAdditional Preferred Skills/Qualities:Previous customer facing experience preferredKnowledge of Microsoft suiteSecond language is a plus, preferably Spanish or FrenchCompensation: $16.50 - $18 HourlyBenefits:Optional 401k with employer matchEmployee discounts at participating hotelsOption to sign up for on-demand pay with DailyPayRefer a friend get paid extra when they join our team!Bonuses for name recognition and guest scoreOpportunities to grow one of the fastest-growing hotel companiesApply HERE . Applications submitted by any other channel will not be considered.Home2 Suites by Hilton North Attleboro, located at 777 S. Washington Street, is an all-suite, pet-friendly, extended-stay hotel off U.S. Route 1, opening for reservations from June 15, 2026. It features in-suite kitchens, free hot breakfast, free parking, an indoor saline pool, a 24-hour fitness center, and a patio with grills.Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England. We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.You are right for the team if you are:Happy nice to be around and friendlyHumble willing to learnHelpful team player, always willing to pitch in, looking for ways to be productiveGiri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.