Head of People (Director-Level)

Head of People (Director Level) Reports to CEO (current); Managing Director (future) Location Cambridge Hub Hours Full-Time This is an abbreviated posting. Full job description is available at https://therobohub.com/jobs/ABOUT US  The RoboHub is not a traditional after-school program, a camp or only childcare. It is a place where children learn robotics, AI,  problem-solving, creativity, confidence and agency through hands-on building. In just a few years, RoboHub has grown from a  founder’s vision into a beloved learning environment for thousands of families. Children ask to come and parents see the  difference. The business has real demand, premium customer trust and the opportunity to scale from one exceptional hub into  a multi-location company. The next exciting chapter of RoboHub is not about becoming corporate. It is about becoming  repeatable and consistent without becoming ordinary. We need to turn founder energy, teacher passion, parent trust and child  curiosity into a people operating system that can scale. That is why we are hiring a Head of People, which is one of the most  important leadership roles in the company. PURPOSE OF THE ROLE The Head of People will build the people foundation that allows RoboHub to scale with clarity, care, accountability and  excellence. You will help define the roles we need before we hire people into them. You will build hiring processes that identify  people who are mission-aligned, capable and resilient. You will create onboarding that helps every team member understand  not only what to do, but what RoboHub stands for. You will build feedback, performance, engagement and development  systems that allow great people to grow and the company to act fairly and decisively when something is not working. This is  not an administrative HR role, it is a company-building one. You will help convert a founder-led organization into a scalable  learning company without losing the soul that made families love it in the first place. This role exists because RoboHub is  preparing to scale. The right person will help make sure we scale the best of what we have built, not the confusion that can  come from growing too quickly without the right foundation. KEY ACCOUNTABILITIES Job Architecture & Organization Design Recruiting & Hiring Discipline Onboarding & Training Foundation Employee Listening & Engagement Performance Management & Accountability Manager Enablement Compliance & Employment Discipline Culture & Values KEY SUCCESS MEASURES (FIRST YEAR) In your first year, success will be defined by: ▪ RoboHub has clear job descriptions and hiring scorecards for every priority role. ▪ New employees experience a structured onboarding process and know what is expected of them. ▪ The founder spends less time filtering candidates and more time meeting highly qualified finalists. ▪ There is a regular employee engagement survey and process for acting on the most important feedback. ▪ Managers have a useful framework for giving feedback and addressing performance issues. ▪ Turnover begins to stabilize because people understand their roles, know how they are measured, feel supported and see  a future with the company. ▪ The company has a clear view of what roles are needed at both the central and the hub levels. ▪ RoboHub has strong employment documentation, standard people processes and fewer surprises. ▪ The team experiences more clarity without losing the speed, warmth and energy that make RoboHub special. CHARACTERISTICS & EXPERIENCE You may be a strong fit if you: ▪ Successfully built people policies, programs, systems and infrastructure in a fast-growing startup, founder-led company,  education business, childcare-adjacent organization or multi-site services business ▪ Understand the dynamics, pace and nuances of early-stage companies ▪ Can effectively stratify strategy and execution, with a “roll up your sleeves” approach ▪ Know how to manage the full employee lifecycle from hiring to exiting ▪ Understand that discipline and rigor are not the enemy of care - it is often what makes care sustainable ▪ Are comfortable working with a passionate, high-energy founder who is close to the details ▪ Foster a team-oriented environment, a growth mindset and a collaborative approach in your daily work ▪ Are not afraid of difficult conversations; you bring warmth without being vague, direct without being harsh and structured  without being rigid ▪ Care about children and learning, and understand that in a company like RoboHub, “people work” is not separate from the  customer experience and appreciate that the way adults are hired, trained, supported and managed directly affects the  children and families we serve We are looking for someone with: ▪ 7-10+ years of people, HR, talent or organizational leadership experience, ideally in a startup, high-growth, education,  childcare or multi-site operating environment ▪ Experience in edtech, SaaS, e-commerce or digital platforms preferred ▪ Deep experience building hiring processes, job architectures, onboarding/offboarding programs, feedback systems,  employee relations, total rewards and performance management from an early stage ▪ Strong understanding of employment practices, documentation and compliance ▪ Ability to recruit and assess talent with rigor, including role definition, screening, structured interviews, reference checks and closing strong candidates ▪ Comfort operating in ambiguity while creating clarity for others and coaching to their needs ▪ Strong judgment around people, performance, organizational design, priorities and founder-led dynamics ▪ Ability to work at both strategic and tactical levels. You can design the system, write the document, run the process and  have the conversation ▪ High standards for communication, follow-through, confidentiality and fairness ▪ Knowledge of AI-powered people tools and automation for improved efficiency ▪ Experience managing high-growth or scaling businesses ▪ Genuine interest in RoboHub’s mission: helping children build confidence and capability through robotics, AI and hands on learning