Client Relations Specialist

Defense Holdings, Inc. (DHi)Location: Hybrid (US)Employment Type: Full-TimeDepartment: Client ServicesReports To: Client Services Manager / Director of Client OperationsCompany OverviewDefense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.Position SummaryDefense Holdings, Inc. (DHi) is seeking a Client Relations Specialist to serve as the primary point of contact for clients, ensuring high-quality service, issue resolution, and relationship management. The ideal candidate will proactively manage client inquiries, track satisfaction metrics, and support internal teams in delivering exceptional client experiences.This role requires excellent communication skills, client-focused problem-solving, and attention to detail.Key ResponsibilitiesClient Relationship ManagementAct as the main point of contact for assigned clients.Respond to inquiries, resolve issues, and escalate concerns as needed.Maintain strong professional relationships with client stakeholders.Communication & ReportingProvide regular updates to clients on service status, deliverables, and initiatives.Document client interactions, feedback, and service requests.Generate client satisfaction and performance reports for leadership.Cross-Functional CollaborationCoordinate with internal teams to address client requirements and resolve operational issues.Ensure client expectations are clearly communicated and met.Process ImprovementIdentify opportunities to improve client experience and internal service processes.Support initiatives to enhance client satisfaction metrics and outcomes.Required QualificationsBachelor's degree in Business Administration, Communications, or related field.2-4 years of client relations, account management, or service coordination experience.Proficiency in Microsoft Office Suite and CRM systems.Strong organizational, problem-solving, and interpersonal skills.Ability to manage confidential client information.Preferred QualificationsExperience supporting clients in defense, government contracting, or professional services.Familiarity with client service metrics and reporting.Experience resolving complex client inquiries.Core CompetenciesIntegrity & ConfidentialityAttention to DetailAnalytical ThinkingInterpersonal CommunicationOrganizational SkillsAdaptability & InitiativeWork EnvironmentProfessional office environment (or hybrid/remote if applicable).May require occasional travel.Must be eligible to work in the United States.Ability to obtain and maintain security clearance may be required.Compensation & BenefitsDefense Holdings, Inc. (DHi) offers a competitive compensation package including:Competitive base salary (commensurate with experience)Medical, Dental, and Vision Insurance401(k) with company matchPaid Time Off (PTO) and HolidaysLife and Disability InsuranceProfessional development opportunitiesEqual Opportunity Employer Statement