Team Lead (Store Supervisor)

Enter The GameThink you've got what it takes to lead a team where entertainment meets innovation?Activate is a fast-growing technology company creating next-level, live-action gaming experiences across Canada, the U.S. and expanding globally. We combine physical movement, immersive technology, and friendly competition to deliver unforgettable moments for our guests- every single day!The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviors around attendance, attitude, and attention to detail. This is a full-time position at our store located 1955 County Rd. B2 W, Roseville, MN 55113.Essential Duties and ResponsibilitiesCustomer and Store Operations:Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure themAssist customer at check-in, completing daily cash out sheets accurately, creating and receiving invoices, taking payments, and perform overrides at check-inResolve customer complaints and escalate to the Store Leader as requiredEffective communication to their team and customers of the status of the facility including each room to ensure the best customer experienceAware of all Activate Programs, ensure they are applied in compliance with company standardsPeople Leadership:Train new employees, lead with knowledge, maintaining a key focus on customer successCoach and foster relationships with incoming potential customers, existing employees and managementOversee staff and delegate tasks, supporting them throughout the scheduled shiftFacilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate valuesMaintenance and Inventory:Understand and assess maintenance requirements related to inventory management and componentryMaintain the rooms by delegating cleaning, painting, and any required maintenanceReceive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store LeaderIdentify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activitiesWorking Environment:Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store taskCapability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the storeWhile performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of timeMust be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hoursMust be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 a.m. and ending at 1 a.m. is required)The Qualifications:1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferredDemonstrated collaborator and previous experience overseeing a team of 10+ is an assetProficient in the use of hand and power toolsProficiency in Microsoft Office and related software is an assetThe Perks:Competitive wageBenefits packagePaid time offCasual wearFun and dynamic work environmentOn-site parkingSuccessful completion of a criminal record check is a condition of employment for this position. Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.