Sr. Client Services Analyst

Job DescriptionFragomen is a global leader in immigration services, partnering with many of the world’s most innovative organizations. Our work sits at the intersection of law, business, and people - helping companies and their talent navigate complex, fast‑moving immigration matters.At Fragomen, you’ll find a collaborative, inclusive culture where expertise is valued, initiative is encouraged, and careers are built for the long term across legal, operational, and client‑facing teams.About the Role: The Senior Client Services Analyst (Sr. CSA) is a key member of the Client Services and Case Intake team, serving as a trusted operational and client‑facing partner for assigned corporate accounts. This role is well‑suited for an experienced business immigration professional who thrives in a high‑volume environment and enjoys driving accuracy, efficiency, and client satisfaction from the front end of the case lifecycle.How will you make a difference as a Senior Client Services Analyst at Fragomen? As a Sr. CSA, you’ll act as an experienced liaison between clients, foreign nationals, and internal legal and processing teams - ensuring cases are initiated accurately, prepared thoroughly, and positioned for success.Case Initiation & IntakeOwn end‑to‑end case initiation and intake readiness for assigned clientsLaunch, track, and follow up on immigration questionnairesResolve missing or inconsistent information and ensure assignment‑ready filesProactively identify and escalate risks or issues to attorneys or managementClient & Internal CoordinationManage shared client inboxes and respond to routine inquiries with professionalism and timelinessServe as a senior point of contact for intake, process, and case status questionsPartner closely with legal and operational teams to support smooth case progressionEnsure all communications and documents are properly uploaded and organized in Firm systemsSystems, Data & ReportingMaintain accurate and up‑to‑date case data in immigration case management systemsPerform audits and quality checks to ensure data integrityGenerate and review reports, expiration tracking, and case status updatesOperational Support & Team ContributionMonitor deadlines and drive timely follow‑up with clients and foreign nationalsSupport immigration‑related mail handling and administrative workflowsContribute to process improvements and operational initiativesProvide informal guidance or mentoring to junior team members, as neededLeverage your valuable skills and experience to make an impact at Fragomen:2+ years of business immigration experience, ideally supporting corporate clientsHands‑on experience with nonimmigrant visas, including H‑1B, H‑1B1, TN, E‑3, L‑1/Blanket L‑1, O‑1, F‑1 OPT/STEM OPT, and options for dependentsHands‑on experience with immigrant / permanent residence matters, including PERM, Labor Certifications, I‑140 (including EB‑1 MNM, EA, and OR), and Adjustment of StatusStrong attention to detail and commitment to data accuracy and service excellenceProven ability to manage high case volumes and competing deadlinesClear, professional written and verbal communication skillsProficiency in Microsoft Excel and comfort working across multiple systems.What Will Help You SucceedA proactive, solutions‑oriented mindset and comfort flagging issues earlyStrong organizational skills and ownership mentalityInterest in mentoring others and contributing to team developmentCuriosity about improving processes and enhancing client experienceCompensationThe salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data.A Reasonable And Good-faith Estimate Of The Current Salary Range For Individuals Able To Work a Hybrid Schedule In The Office Locally Is$63,000.00 - $75,000.00You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.