Associate Client Services Specialist - 401K

Supports the client services management team and designated clients through a variety of tasks including gathering information and facilitating general client interactions.Utilizes multiple systems to monitor and resolve service-related items that arise to assist with timely completion of service items, annual non-discrimination testing, and other compliance related items. Works closely with 401(k) colleagues for continued education and development of 401(k) technical knowledge.What You'll DoAsanAssociateClient Services Specialist,you will:Monitor andmaintainworkflow tasks for assigned clients to ensure requests and services are completed within the required deadlinesMonitor incoming email and voice messages while corresponding with clients to provideaccurateinformationregardingemployer contributions, payroll, and plan informationCollect, verify, and update required customer information accurately within Sentry systemsDevelop andmaintainan understanding of Sentry's plan documents, contracts, systems, and compliance requirementsPerform other job-related duties as assignedWhat it TakesAssociate degreeor equivalent work experience0-2 years of related work experiencePrior retirement or 401(k) experience and knowledge is desiredStrong verbal and written communication skillsSuccessful completion of educational courses, such as CEBS or ASPPA, are beneficialComputer skills, math aptitude, and ability to communicate and provide exceptional service to our customersrequiredAbility to prioritize workload and handle several projects simultaneouslyAbility to analyze contracts and documents isrequiredIn the state of Illinois, the hourly rate for this position, dependent on qualifications of experience would be between $21.44 - $32.21In the state of Colorado, the hourly rate for this position, dependent on qualifications of experience would be between $23.60 - $35.43What You'll ReceiveAt Sentry, your total rewards go beyond competitive compensation. Below are some benefits andperksthatyou'llreceive.Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursdayyou'llwork inoffice.As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to yourstart,Sentry will provide equipment for your home office.Meal Subsidy available for associates who report to an office.401(K)planwith adollar-for-dollarmatch on your first eight percent , plus immediate vesting to help strengthen your financial future.Continue your education and career development through Sentry University (SentryU) andutilizeour Tuition Reimbursement programGenerous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time offGroup Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.Well-being and Employee Assistance programsSentry Foundation gift matching program to encourage charitable giving.About SentryWe takegreat pridein making Forbes' list of America's Best Midsize Employers. A lot ofdifferent factorsgo into that honor, many of which contribute to your job satisfaction.Our bright future is built on a longtrack recordof success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us,we'reone of the largest and financially strongest mutual insurance companies in the United States.We'rerated A+ by A.M. Best, the industry's leading rating authority.Our headquarters is in Stevens Point, Wisconsin, with officeslocatedthroughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.Get ready to own your future at Sentry. Opportunities await!Amelia SaccoAmelia.Sacco@Sentry.comEqual Employment OpportunitySentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.