Help Desk

Techbrain is a leading Perth, Australia IT company the empowers businesses to thrive through innovative technology solutions. We partner with our clients to understand their unique needs and deliver a range of IT services. Overview We are seeking a skilled Help Desk/Response Team Member to join our team in providing technical support and assistance to our staff located in the UK. The ideal candidate will have a strong background in IT support and troubleshooting to ensure smooth operations within our organisation. Duties Create and document detailed problem descriptions and technical backgrounds for support tickets. Prioritise and triage tickets based on urgency and importance, following the guidelines of the Response Team Board. Deliver timely support and solutions to resolve technical issues as per ticket priority. Maintain and update documentation to reflect changes in environments and evolving knowledge. Perform regular backup checks to ensure data integrity and system reliability. Skills Proficient in help desk operations and technical support Strong knowledge of computer networking principles Experience in providing IT support for both Windows and Mac OS environments MSP Help Desk or external provider experience Exceptional planning and organisation skills. High level written and documentation skills. Job Type: Full-time Pay: $25,000.00 - $29,000.00 per year Experience: Help desk: 2 years (Preferred) Work Location: Remote