General Manager

General Manager (Hospitality Group)OverviewA high-end, multi-concept restaurant group focused on seasonal, ingredient-driven cuisine and elevated guest experiences is seeking an experienced General Manager. The organization emphasizes sustainability, quality sourcing, and a refined yet approachable dining environment.Position SummaryThe General Manager is responsible for leading all aspects of restaurant operations, ensuring exceptional service standards, and driving overall business performance. This role oversees team leadership, financial results, and operational execution while maintaining a strong focus on guest satisfaction and team development.Key ResponsibilitiesLead daily front-of-house operations and ensure seamless coordination across all service areasMaintain high standards of guest experience and resolve concerns in a professional and timely mannerMonitor service flow and provide real-time support to staff during peak periodsTrain, mentor, and develop management and hourly team membersPromote a positive and productive workplace culture that supports retention and engagementOversee scheduling, payroll accuracy, and administrative processes in compliance with internal policiesEnsure consistent quality in food, beverage, and service deliveryMaintain safety, cleanliness, and sanitation standards in accordance with regulationsCollaborate with kitchen leadership to align pacing, service execution, and guest needsAnalyze operational and financial data to improve efficiency and profitabilitySupport hiring efforts, performance management, and team development initiativesConduct regular walkthroughs to identify maintenance needs and operational improvementsProactively identify and address potential issues before they impact operationsQualificationsMinimum 5+ years of experience in a high-volume or upscale restaurant management roleStrong leadership skills with the ability to manage and motivate diverse teamsProven ability to deliver high-quality guest experiences in fast-paced environmentsExcellent organizational and multitasking abilities with strong attention to detailFinancial acumen, including experience managing budgets and controlling costsStrong communication skills, both verbal and writtenExperience with POS systems and operational software platformsAbility to make sound decisions under pressureDemonstrated commitment to professionalism, service excellence, and team developmentFlexible availability, including evenings, weekends, and holidaysPhysical RequirementsAbility to stand and move for extended periods during serviceCapable of lifting and carrying moderate weight as neededComfortable working in a dynamic, fast-paced environmentCompensation & BenefitsCompetitive salary range: $100,000 – $120,000 (based on experience and qualifications)Comprehensive benefits package, including health coverage, paid time off, and additional employee perksSkills & CompetenciesLeadership • Team Development • Operational Management • Customer Experience • Problem Solving • Time Management • Adaptability • Strategic Thinking • Communication • Conflict Resolution