Case Manager - Assessment & Referral

As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.Classification TitleTo learn more about Macomb County benefits click hereCase Manager - Assessment & ReferralSalary$50,007.10 - $64,680.01DepartmentCommunity Mental HealthOpening Date05/27/2026Closing Date06/10/2026 12:00 a.m.This position is located at Macomb County Community Mental Health North - Assessment & Referral and works primarily as a hospital liaison.FLSA STATUS: Non-exempt - overtime pursuant to Collective Bargaining AgreementEMPLOYMENT RELATIONSHIP: Just cause subject to probationary periodCURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The start time for this position is currently 8:30 a.m.General SummaryUnder direction, provides direct service to individuals served, family members, and designated others. Utilizes a Person-Centered process and Family Centered Practice Concepts. Coordinates, consults, and provides liaison work with physical health care providers and other agencies. Implements program goals and activities in keeping with program philosophy. Contributes expertise from professional discipline to team planning and treatment processes.Essential Functions And ResponsibilitiesPerforms direct clinical services, including, telephone screening of referrals, assessments of adults, crisis intervention, treatment plans, case management, group therapy and short-term treatment interventions.Performs indirect clinical services, including, case documentation following Macomb County Community Mental Health (MCCMH) policies and proceduresParticipates in case consultation to confirm diagnosis and to make the most suitable, least restrictive clinical recommendations, and assists the individual and/or family in obtaining appropriate programs and resources.Maintains accurate and up-to-date clinical documentation, including assessments, progress notes, treatment plans, and closings.Ensures administrative paperwork is accurate and up to date, including, Staff Activity Logs, statistical reports, attendance, mileage reports, and case lists.Completes and maintains MCCMH and Department of Mental Health statistical reports.Participates in agency and system staff meetings, and jail diversion and/or court meetings.Maintains appropriate contact with hospitals, agencies, and other service providers to coordinate the care and referrals of individuals served, and acts as liaison for the individual’s needs.Requests appropriate authorizations for services provided; ensures service authorizations are current, monitors utilization of services, and requests re-authorization or continuations.Serves on MCCMH or community-based committees.Measures the effectiveness of interventions to determine outcomes and identify the needs of the person served.Operates an automobile while performing assigned job duties.Performs related duties as assigned.QualificationsRequired Education and ExperienceBachelor’s Degree from an accredited college or university in Psychology, Social Work, Special Education, Counseling or other mental health related fieldMust meet qualifications as specified in the Michigan Department of Health and Human Services (MDHHS) Prepaid Inpatient Health Plan (PIHP)/Community Mental Health Services Programs (CMHSP) Qualifications per Medicaid Services as a Qualified Mental Health Professional (QMHP); Individual with specialized training (including fieldwork and/or internships associated with the academic curriculum where the student works directly with persons receiving mental health services as part of that experience) or one (1) year of experience in treating or working with a person who has mental illness; and is a psychologist, physician, educator (with a degree in education from an accredited program), social worker, physical therapist, occupational therapist, speech-language pathologist, audiologist, registered nurse, therapeutic recreation specialist, licensed or limited licensed professional counselor licensed/limited-licensed professional counselor, licensed or limited licensed marriage and family therapist, or a licensed physician’s assistant; or A human services professional with at least a bachelor’s degree in a human services fieldPreferred Education And ExperienceMaster’s Degree from an accredited college or university in Psychology, Social Work, Special Education, Counseling or other mental health related fieldA minimum of one (1) year experience working in a behavioral health settingRequired Licenses Or CertificationsPossession of required state licensure appropriate to position and ability to meet privileging and credentialing guidelinesPossession of a valid Michigan driver’s license and operable, insured automobile for authorized travelPreferred Licenses Or CertificationsNoneKnowledge OfCOMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:Applicable computer applicationsMichigan Mental Health Code and its rules and regulationsVarious disciplines and assessment tools utilized by each disciplineWorking understanding on practices for adherence to Medical Services Administration (MSA) Medicaid policies and proceduresTechniques to de-escalate/interact in potentially dangerous situationsSkill InUsing good professional judgment for the welfare and safety of our persons servedExcellent organizational skills with the ability to manage multiple prioritiesAnalyzing information and completing reportsAbility ToCollaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives. Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily. Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadershipEngages effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differencesWork in an environment which embraces the county’s Dignity Campaign Effectively speak, write, and understand the EnglishEffectively speak, write, and understand a language other than English is preferredUnderstand and carry out oral and/or written instructionsAccurately organize and maintain paper documents and electronic filesMaintain the confidentiality of informationWork independentlyWORK ENVIRONMENT/CONDITIONSThe work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.N/S=Never/Seldom O=Occasionally F/C= Frequently/ContinuouslyWork EnvironmentOffice or similar indoor environment: F/COutdoor environment: N/SStreet environment (near moving traffic): N/SConstruction site: N/SConfined space: N/SExposuresIndividuals who are hostile or irate: OIndividuals with known violent backgrounds: OExtreme cold (below 32 degrees): N/SExtreme heat (above 100 degrees): N/SCommunicable diseases: N/SMoving mechanical parts: N/SFumes or airborne particles: N/SToxic or caustic chemicals, substances, or waste: N/SLoud noises (85+ decibels): N/SBlood Borne Pathogens: N/SPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. N/S=Never/Seldom O=Occasionally F/C= Frequently/ContinuouslyDemandBalancing on even or uneven surfaces/ground: N/SBending (forward or backward bending at the waist): N/SClimbing up or down stairs, ladders, scaffolding and platforms: N/SCrawling (moving about on hands and knees): N/SInspecting in confined spaces: N/SDigging: N/SDriving on sealed and unsealed roads: OGrasping, gripping, holding, clasping with fingers or hands: F/CKneeling to work at low levels: OManual Dexterity (fine finger movements i.e., keyboard operating, writing): F/CLift/Carry/Move Objects From One Level/position To AnotherUp to 10 pounds: OUp to 50 pounds: N/SMore than 50 pounds: N/SOver 100 pounds: N/SPush/Pull objects away from or towards the body: OReaching overhead (arms raised above the shoulder) or forward reaching (arms extended): OSitting in a seated position during the task performance: F/CStanding in an upright position without movement: F/CWalking considerable distances in the facility on multiple surfaces: N/SRunning considerable distances in the facility on multiple surfaces: N/SGeneral Requirements And DisclaimersComplies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.The American Federation of State, County and Municipal Employees (AFSCME) Local 411 bargaining unit represents this position. Therefore, there may be contract language which could require consideration in the selection process.GRANT OR EXTERNALLY FUNDED POSITION –This position will continue only if sufficient grant or external funds are provided.