Customer Service

DescriptionJoin our team! Founded in 1930, Iberia Foods is the largest Caribbean and Hispanic food distributor in the United States.As a premier source for the authentic Caribbean and Latino cuisine, Iberia Foods boasts a full host of products ranging from condiments and pantry items to beverages and snacks and represents most of the leading brands from the Caribbean and Latin America.With more than 800 products, Iberia Foods has a solid position as the definitive connection to the Caribbean and Latin American cuisine. We are seeking for a reliable customer service personnel to join our team.This is a part time role.The shift for the customer service personnel will be 3pm to 8pm - flexibility required is requiredResponsibilities Are But Not Limited ToEntering Manual Price Changes (High email volume) – Main taskAnswering and directing phone callsAssisting with processing SettlementsCross training in all field should someone call out.Assisting Office Manager with other tasks ( creating gift baskets, posting credits, misc…)Position RequirementsHigh school diploma or equivalent required.Strong attention to detail, especially when handling manual price changes and high email volume.Basic computer proficiency, including email management and data entry.Excellent verbal and written communication skills for answering and directing phone calls.Ability to multitask in a fast-paced office environment.Willingness to learn and ability to be cross-trained in various administrative and office functions.Strong organizational skills for assisting with settlements, credits, gift baskets, and miscellaneous tasks.Reliable, punctual, and flexible to work the scheduled 3 PM – 8 PM shift with additional flexibility as required.Positive attitude and team-player mindset, with readiness to support the Office Manager and other departments.EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.