Social Media Customer Service Representative

A company is looking for a Social Media Customer Service Representative. Key ResponsibilitiesDeliver timely, thoughtful responses to customer inquiries across social media and e-commerce platforms Craft polished, on-brand replies to reviews and public feedback Monitor trends and sentiment to proactively support brand reputationRequired QualificationsAssociate's degree required (Bachelor's degree preferred) Experience in customer service within a digital or social environment Proficiency in Sprout, Zendesk, and retail e-commerce platforms (or comparable tools) Strong organizational skills with the ability to manage competing priorities seamlessly A proactive, solutions-driven mindset with a high standard of execution