Benefits Account Manager

OverviewBaker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.ResponsibilitiesJob Description:The Benefits Specialist will provide administrative and client service support on a variety of Benefits Administration initiatives, such as:Directly supporting weekly employee benefits enrollment, termination and change processing activity for assigned clientsServicing escalated employee and direct HR telephone and email benefits inquiriesProviding annual open enrollment support to assigned clients and the Benefits Team in general, including periodic onsite representation at client meetings and benefit fairsInterfacing with clients, insurers and other third parties to resolve employee benefit issuesManaging the completion of scheduled client deliverables on a consistent and timely basisMaintaining current, working knowledge of all assigned client benefits eligibility rulesParticipating in periodic client servicing reviews at designated client location or via web/teleconference QualificationsA Bachelor’s Degree is requiredThe ideal candidate will also have 3-5 years’ experience in the Benefits Administration, Insurance, Customer Service, and/or Human Resource-related fieldsThis position also requires proficiency with MS Office, specifically Excel, Outlook, and WordExcellent customer service skills are also necessary, as the position will interface with external client contacts and their employeesExceptional organizational and communications abilities are critical to the incumbent’s success, as s/he will be expected to manage multiple priorities and work with a moderate amount of supervisionA valid driver’s license is required for minimal travel using a personal vehicle