Customer Service & Order Entry Specialist

Customer Service Representative / Order Entry SpecialistLocation: Duluth, GA (On-Site)We are a well-established textile company specializing in sustainable, high-quality fabrics serving customers across the United States. We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in the Duluth, GA area.This is a full-time, in-office role supporting our sales team and managing the order fulfillment process across four US warehouse locations. If you thrive in a fast-paced environment, take pride in accuracy, and enjoy being a key part of a collaborative team, we'd love to hear from you.What You'll DoAs the primary point of contact between our customers and internal teams, you'll be responsible for accurately processing orders from start to finish and making sure everything runs smoothly along the way.Accurately input and manage customer orders received via phone, email, or web into QuickBooks with speed and precisionReview orders for accuracy in pricing, item numbers, quantities, and shipping details before processingCoordinate with sales, production, and shipping teams to ensure on-time delivery and customer satisfactionRespond to customer inquiries regarding order status, changes, and cancellations in a professional and timely mannerGenerate and manage invoices, shipping documents, and sales reportsMaintain up-to-date customer records and real-time order status in company databasesWhat We're Looking ForPrior experience in customer service, order entry, or inside sales support — textile or product-based industry experience a plusProficiency in QuickBooks or similar order management/accounting softwareStrong attention to detail — accuracy in data entry is critical in this roleClear and professional communication skills, both written and verbalAbility to multitask and prioritize in a high-volume environmentTeam player who works well with sales, warehouse, and operations staffMust be able to work on-site Monday through Friday, 8:00 AM – 4:30 PMCompensation & BenefitsSalary up to $60,000, commensurate with experienceGroup health insuranceDental insurance401(k) with company matchCompetitive paid time offThis is a great opportunity to join a stable, growing company with a strong reputation in its industry and a team that genuinely takes care of its people.Let me know if you need any other changes.