Customer Service Representative (Pearland)

Customer Service Representative (CSR)/ Inside SalesJoin a fast-paced, customer-focused team where your ability to stay calm under pressure and build strong relationships will drive success.We are seeking a proactive and detail-oriented Customer Service Representative (CSR) to serve as the primary point of contact for an assigned customer base. This role is ideal for someone who thrives in a high-volume environment, can confidently manage multiple priorities, and remains composed in escalated or time-sensitive situations.The CSR plays a critical role as the voice of the customer, while also developing a deep understanding of the company's products, pricing, and operations to support accurate quoting and order management.Key ResponsibilitiesCustomer Relationship ManagementServe as the primary point of contact, delivering prompt, professional, and solutions-oriented communication via phone, email, and web inquiriesBuild and maintain strong customer relationships through consistent follow-up and proactive outreachHandle escalated customer concerns with professionalism and composure, ensuring timely resolution and customer satisfactionAct as the internal advocate for the customer, effectively communicating needs and feedback across departmentsSales Support & High-Volume QuotingPrepare and deliver accurate, high-volume customer quotes by analyzing pricing, inventory, and historical dataDevelop a strong understanding of products, services, and business operations to confidently support customer needsConvert quotes into orders through timely follow-up, problem-solving, and value-based communicationManage multiple quotes and requests simultaneously while maintaining accuracy and urgencyAccount & Territory ManagementOversee daily account activity, including quotes, orders, returns, and issue resolutionMaintain accurate customer data within internal systemsIdentify opportunities to expand business within assigned accountsCross-Functional CollaborationPartner with production, sales, and operations teams to manage lead times, expedite orders, and meet customer expectationsCommunicate updates clearly and proactively, especially in time-sensitive or high-pressure situationsResolve service or product issues by identifying root causes and driving solutions across teamsAdministrative & Operational SupportMaintain accurate records and ensure data integrity within internal systemsCoordinate with Accounts Receivable regarding customer terms and account statusSupport additional business needs and projects as requiredQualificationsHigh school diploma or equivalent required2–3 years of experience in customer service, inside sales, or order managementExperience in a fast-paced, high-volume environment preferredKey Skills & CompetenciesAbility to remain calm, professional, and solution-focused under pressure or during escalationsStrong multitasking and prioritization skills with a sense of urgencyExcellent communication and relationship-building skillsHigh attention to detail with strong data entry accuracyProblem-solving mindset with the ability to navigate complex customer situationsAbility and willingness to learn products, pricing structures, and business operationsStrong organizational skills and ability to manage competing prioritiesThis is an ideal opportunity for someone who thrives in a fast-moving environment, enjoys solving problems, and takes pride in delivering exceptional customer experiences.