Premier Support Engineer

Premier Support Engineer As a Premier Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building advanced telemetry dashboards. Key Responsibilities Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations. Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights. Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle. Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment. Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows. Essential Skills & Experience 5+ years of experience in technical support or customer success within enterprise software environments. Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies. Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences. Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders. Solid understanding of enterprise software systems and cloud-based architecture. Bonus Points For Hands-on experience with Trimble CMS Vista ERP or similar construction accounting and project management software. Proficiency in HTML, JSON, and CSS for building custom data visualizations. Familiarity with database performance tuning and CRM ticketing systems. Location Westminster, CO Lake Oswego, OR Atlanta, GA Portsmouth, NH Knoxville, TN Work Style : Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Compensation and Benefits Hiring Range: $91,100.00–$125,200.00 Pay Rate Type: Salary Bonus Eligible: Yes Commission Eligible: No Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. Equal Opportunity We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law. J-18808-Ljbffr