End User Computing (Desktop Support) Engineer – L1
End User Computing (Desktop Support) Engineer – L1Sharp Brains is seeking End User Computing (EUC) / Desktop Support Engineers to provide onsite IT support for a large enterprise environment in Bellingham, Washington. This role is ideal for a hands-on IT professional who enjoys working directly with end users, troubleshooting technical issues, and ensuring a seamless desktop computing experience.Candidates located in Bellingham, Seattle, Ferndale, Lynden, Blaine, Burlington, Mount Vernon, or nearby areas who can reliably commute to Bellingham are encouraged to apply.Key ResponsibilitiesProvide onsite desktop support for Windows-based end-user environments.Diagnose and resolve hardware, software, operating system, and connectivity issues for laptops, desktops, and peripheral devices.Deliver IMAC services (Install, Move, Add, and Change) and deskside support activities.Perform hardware break/fix and software troubleshooting for end-user devices.Support Microsoft Office, Outlook, remote support tools, and enterprise collaboration platforms.Deploy, configure, and maintain desktop devices throughout their lifecycle.Manage software deployments, updates, patching, and inventory using SCCM and Microsoft Intune.Troubleshoot issues related to SCCM, device management, and endpoint compliance.Monitor endpoint security, antivirus status, and adherence to corporate security standards.Support printer and scanner installation, configuration, and troubleshooting.Ensure devices are deployed with approved desktop images and configurations.Work within ServiceNow or similar ITSM platforms to manage incidents, requests, and service activities.Provide VIP and executive-level support when required.Act as the local IT point of contact and coordinate with remote support teams and infrastructure teams.Identify recurring technical issues and recommend process improvements, user training opportunities, or automation initiatives.Assist with inventory management, reporting, and documentation of IT assets.Required Qualifications2–4 years of experience in Desktop Support, End User Computing, Field Services, or Deskside Support roles.Strong knowledge of Microsoft Windows operating systems.Experience supporting desktop and laptop hardware in a corporate environment.Hands-on experience with ServiceNow or similar service management tools.Experience with Microsoft SCCM (Microsoft Endpoint Configuration Manager) and Microsoft Intune.Solid understanding of Microsoft Office Suite, Outlook, and remote support technologies.Strong troubleshooting and customer service skills.Ability to work independently in an onsite enterprise environment.Excellent verbal and written communication skills.Preferred QualificationsExperience supporting Active Directory user and device administration.Familiarity with VPN connectivity troubleshooting.Experience supporting mobile devices, tablets, and BYOD environments.Knowledge of Microsoft Lync/Skype for Business or similar collaboration tools.Experience providing Smart Hands & Eyes support for remote infrastructure teams.Exposure to macOS device support.Employment DetailsLocation: Bellingham, WashingtonWork Arrangement: 100% Onsite (Monday–Friday)Employment Type: W-2Schedule: Standard Business HoursStart Date: ImmediateW-2 Benefits & Employment ProtectionsAs a W-2 employee, you will be eligible for protections and benefits required under Washington State employment laws, including:Paid Sick LeaveWorkers' Compensation CoverageUnemployment InsuranceWashington Paid Family & Medical Leave (PFML)Overtime Pay (where applicable)Washington State Minimum Wage ProtectionsMeal and Rest Break ProtectionsPayroll Processing with Applicable Tax WithholdingsProtection under Federal and Washington State Employment LawsIf you are a customer-focused IT professional looking for a stable onsite opportunity supporting enterprise users in a fast-paced environment, we would like to hear from you.