Service Advisor

About This RoleThis role exists to help customers make clear, confident decisions about their vehicles — without pressure or confusion. As a Service Advisor at Bob’s Main Street Auto & Towing, you act as the bridge between the customer and the technician, translating complex information into simple, honest guidance. Success in this role isn’t measured by selling more, but by building trust and long-term relationships.What Your Day Looks LikeYour day is focused on listening, explaining, and guiding. You’ll greet customers, review inspection findings, help prioritize repairs, and answer questions with patience and clarity. You’ll work closely with technicians to understand vehicle needs and communicate them accurately, ensuring customers always know what’s happening and why — before any work begins.Our Core ValuesGrowth – Professionally and personallyAccountability – We do what we say we’ll doIntegrity – With customers and each otherTransparency – No games, no guessworkWhat You Can Expect From UsWe believe great work happens when people are supported, respected, and balanced.No nights or weekends Your time matters. We protect work–life balance so you can be present at work and at home.Guaranteed hourly pay Stable, predictable income you can rely on.Monthly performance bonuses When the shop succeeds, you share in that success.Benefits valued at approximately $5.50/hour Medical, dental, vision, life, and short- & long-term disability coverage after 30 days.Paid time off with yearly increases PTO starts after just 90 days and grows over time.Paid holidays — even when they fall on weekends Important days are meant to be spent with family.401(k) with 4% company match We invest in your future, not just your output.Paid training, certifications & continued education We support long-term career growth, not burnout.Relocation support We’ll relocate your toolbox for free to make joining our team easy.What Success Looks Like In This RoleAs a Service Advisor, you’re the bridge between our customers and our technicians—and one of the most trusted voices in the building.You’ll:Prioritize customers and ensure they feel informed, respected, and confidentEducate and guide customers on vehicle maintenance and repair decisionsCommunicate clearly with technicians and customers throughout the repair processDeliver excellent service in person and over the phoneWork collaboratively within a team environmentMaintain a clean, safe, and professional workspaceFollow all safety procedures and use provided safety equipmentAdapt to change with a positive, high-energy mindsetCommit to continuous learning and personal developmentWho Thrives HereYou enjoy helping people make informed decisionsYou value honesty over pressureYou want stability and growthYou care about doing things the right wayIf you’re ready to join a team that thinks long-term—about customers, employees, and the future—we’d love to meet you.