HD Service Technician

Job Description Mohawk Chevrolet is growing and currently seeking an experienced HD Service Technician to join our team.About the Role:As an Automotive Technician, you will play a critical role in ensuring the safety, reliability, and performance of a wide range of vehicles. Your primary objective will be to diagnose, repair, and maintain automotive systems using advanced diagnostic tools and techniques. You will work closely with customers and team members to provide accurate assessments and effective solutions that meet dealership and manufacturer standards. This role demands a strong commitment to quality workmanship, attention to detail, and adherence to safety protocols. Ultimately, your expertise will contribute to vehicle performance, customer satisfaction and the overall success of the automotive service operation. Experience with heavy duty vehicles preferred.Responsibilities:Perform work as outlined on Repair Orders with efficiency and accuracy, in accordance with dealership and manufacturer standardsDiagnose cause of most malfunctions and perform repairs based on customer concernCommunicate with Parts department to obtain needed partsSave and tag parts of the job if under warranty or if requested by the customerExamine assigned vehicle to determine if further safety or service work is required or recommendedCommunicate with Service Advisors immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised timeDocument all work performed and recommended on Repair OrdersDetermine proper labor times/quotes based on industry standards or repair manual labor timesRoad test vehicles when required or refer to the test technicianParticipate in manufacturer-sponsored training programs, school, and eventsKeep abreast of manufacturer technical bulletinsSupervise work of any apprentice technicians as assignedReport machinery defects or malfunctions to supervisorEnsure that customers' cars are kept clean. Notify service advisor immediately of anything that has happened to change the appearance or condition of the vehicleKeep shop area neat and cleanMaintain and is accountable for all dealership-owned tools and manuals. Return them to the proper place and in the same condition as they were receivedUnderstand, keeps abreast of, and comply with federal, state, and local regulations such as hazardous waste disposal, OSHA Right-to-Know, etc.Operate all tools and equipment in a safe mannerReport any safety issues immediately to managementBe punctual and a positive team playerOther tasks as assignedSkills:The required skills enable the Technician to accurately diagnose and repair complex vehicle issues, ensuring efficient and effective service delivery. Proficiency with diagnostic tools and software is essential for identifying problems quickly and minimizing vehicle downtime. Strong mechanical aptitude and problem-solving skills allow the Technician to perform repairs that meet or exceed manufacturer standards. Preferred skills, such as experience with hybrid and electric vehicles, expand the Technician's capability to service a broader range of modern automobiles. Excellent communication skills are used daily to interact with customers and team members, ensuring clarity and fostering trust.Qualifications:High school diploma or equivalentCompletion of a formal automotive technician training program or apprenticeshipNYS Inspector's LicenseProven experience in diagnosing and repairing a variety of vehicle makes and modelsGM experience preferredAbility to use diagnostic tools and equipment proficientlyExperience working with hybrid and electric vehiclesFamiliarity with manufacturer-specific diagnostic software and repair proceduresStrong customer service skills and the ability to explain technical information clearlyBenefits:Generous compensation based on performance/experienceBenefits available – Health, Dental, vision, 401k, Paid Time OffPositive and family-friendly atmospherePaid training and advancement opportunities