OMEGA General Manager

OMEGA General ManagerAbout OMEGASince 1848, innovative watchmaking has been the cornerstone of OMEGA's heritage, but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world's favourite spy. Thanks to OMEGA's pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.The RoleA senior leadership position responsible for all aspects of the OMEGA brand at strategic and operational levels across Australia and New Zealand. The role has full P&L accountability overseeing and leading corporate retail, wholesale and Ecommerce channels. Also includes business planning, achieving sales targets, marketing, inventory control, customer service and leadership of OMEGA local employees.Key ResponsibilitiesDefine and implement strategies aligned with global directionFull P&L accountability leading achievement of sales and profitability deliverablesLead distribution evolution roadmap across corporate retail, wholesale and ecommerce channelsDrive improvement in conversion, units per transaction, average transaction value, sell‐through and inventory productivityAct as the local market expert, monitoring trends, competitors, and client behaviourEnsure a consistent, luxury‐level client experience across corporate boutiquesBuild, inspire, and retain a high-performing cross-functional teamAnnual marketing calendar comprising advertising, retail marketing, events, public relations and visual merchandising initiativesRobust retail marketing program including experiential retail and service, brand presentations and calendar of activities that drive footfall, sales, and engagementExecution of retail operations, inventory planning, stock control, after‐sales service and SOP/group policies complianceHands on support and knowledge of customer service performance, leading importance with OMEGA local employeesStrong collaboration and communication with global and local stakeholdersSkills and ExperienceSignificant luxury corporate retail background within Australia or internationallyDemonstrated ability to design and scale clientelling and CRM strategiesPassion for client experience and luxury craftsmanshipDeep understanding of retail productivity leversTrack record of P&L ownership, team development and delivering commercial growthInspirational, hands‐on leader with excellent stakeholder management and communicationPrevious broad general management experienceExcellent strategic thinking and data‐driven decision makingStrong negotiation skillsExceptional stakeholder management, diplomacy, and public representation skillsSelf-motivated, resilient and success-focusedBenefitsCollaborative and supportive cultureNovated leasing opportunities for electric vehiclesAnnual professional learning & development programComprehensive income protection insuranceContemporary office space with complimentary on-site car parkGenerous employee discount across all Swatch Group brandsAccess to Employee Assistance Program