Hotel Front Desk Attendant

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.Responsibilities:• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.Balance cash at the end of the shift and generate accounting reports for the benefit of the next shiftGreet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration processHandle guest check-ins, check-outs, and payment processing with accuracy.• Operate hotel switchboard, take calls and provide information and transfer calls• Attend to all laundry. Our front desk are also our laundry attendants.Qualifications:• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint• Experience in hospitality or customer service is preferred but not required.• Physical ability to stand, walk, and lift up to 25 pounds as needed.• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Availability to work flexible schedules, including weekends and holidays.About Company:At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!