Full Time Guest Services/Front Desk Agent

The Bradstan Boutique Hotel at The Eldred Preserve is looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a passion for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Check in guests, answer phones and make reservations Respond to guest complaints, requests and emergencies Process invoices, payment, and post other charges to guest folios Reconcile accounts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Help prepare for forecasts and audits Perform all check-in and check-outs Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Escort guests to their rooms Keep Lobby area clean Requirements: Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software Customer service attitude Excellent communication and organizational skills Hotel/Reservations experience is recommended Flexible work schedule (i.e. morning, evening, overnight shifts, holidays, and weekends) About us: The Eldred Preserve is a wholly unique hospitality offering that combines the very best of three Sullivan County legacy brands: The Eldred Preserve, The Homestead Restaurant + Lounge, and The Bradstan Boutique Hotel. For more information about The Eldred Preserve, visit: theeldredpreserve.com Job Type: Full-time Pay: $18.00 per hour Expected hours: 8 – 40 per week Benefits: Employee discount Flexible schedule Paid time off Schedule: 8 hour shift Day shift Evening shift Holidays Night shift Overnight shift Weekends as needed Experience: Hotel: 1 year (Preferred) Ability to Commute: Eldred, NY 12732 (Preferred) Ability to Relocate: Eldred, NY 12732: Relocate before starting work (Required) Work Location: In person