Medical Navigator (CNA, EMT)

Location Detail: 1250 Silver St Middletown (10168)Shift Detail: Thursday-Saturday 2:45-11:15Work where every moment matters.Every day, over 40,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.Rushford Center, one of Connecticut’s leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services.Job SummaryThe Medical Navigator provides safe and appropriate basic patient care and administrative duties as needed to assist patients in achieving established outcomes by collecting data points (e.g. vital signs and urine specimens) and other information to be utilized in assessment. These activities contribute to meeting the health care, safety and comfort needs of clients, and are performed in accordance with all existing regulatory, state and company standards, policies and procedures.Job ResponsibilitiesProcess and transition clients through admissions including completion of all required documentation. Meet with client’s family obtaining information related to client’s history as it pertains to admission.Coordinate with all admission related staff ensuring expediency of client admission including Utilization Review, Nursing, Admission Specialists and staff in related departments.Obtain and observe urine drug screens, take client vitals, and report abnormal values/trends to staff nurse. Complete safety checks throughout the clients stay.Orient clients to the rules and regulations for clients at Rushford. Provide basic counseling to help decrease the client anxiety and assure continuity of care.Manage clients’ discharge by ensuring all property is returned, forms are signed and documentation is complete.Run non-clinical groups.Maintain supplies by managing inventory and ordering as needed. Complete audits as needed.Serves as a liaison between Rushford and outside contracting services, providing prompt service for all requests.Perform other related duties as requiredQualificationsHigh School graduate or equivalentDiploma/Certificate from an accredited Medical Assistant program, OR an active CT CNA or EMT Certification, OR relative experience as outlined belowDiploma from an accredited Medical Assistant program or Associate’s Degree in related field of substance abuse and/or mental health preferredIn lieu of education requirement, at least one year of direct medical patient care may be consideredPrevious experience in drug & alcohol treatment or disease concept of addiction preferredPrevious experience with mental health and/or psychiatric population preferredFamiliarity with Alcoholic (or Narcotics) Anonymous 12-Step Program preferredObtain CPR certification within six months of employment. AED Training within six months of employmentAll required credentials to be maintained throughout employmentOne year of keyboarding and computer skills with working knowledge of Microsoft Office productsDemonstrated organizational and multi-tasking skillsGood interpersonal/written communication skillsAbility to perform duties with minimal directionCustomer Service and detail orientedMaintain confidentiality and professionalism at all timesAble to function as a member of a teamModel quality client/customer services by: demonstrating a willingness to serve all customers at all times; maintain an awareness of patient needs and utilize the initiative to respond to those needs within skill level; utilize tact, discretion, and compassion in dealing with other members of the team to ensure quality patient careDemonstrate willingness for self-improvement by collaborating with leadership to identify learning needs (reflective of the organization and of the individual) and seek instruction from appropriate resourcesDirect patient care experience” be defined as medical direct patient care experience---this type of experience includes vital signs, point-of-care testing, phlebotomy, lab processing, facilitating patient flow, etc.As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:Medical and dental benefits401(k) plan with employer matchGenerous paid time off with accrual starting on the date of hire, including seven paid holidaysAdditional voluntary benefits as well as employee discount programs With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.