Shoe Runner Associate

Job DetailsDescriptionAs a potential future employee owner at Scheels, you will play a key role in delivering an exceptional customer experience in a world-class and fast-paced retail environment. Whether working on the sales floor, in the support space, or in a leadership role, you will be empowered to drive our mission to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.ResponsibilitiesAssist in Men's, Women's, and Youth shoe areasBe proactive in communicating with the Specialty Shop Manager and team to understand the urgent needs in the areaSelect shoes from backstock and place them in the staging area for sales associatesReturn any unpurchased shoes to the correct areas in backstockAssist Customer Service with shoe return processing and return items to the sales floorKeep the product organized to eliminate clutter and maintain accurate inventory recordsInitiate a warm and welcoming interaction with customers, establishing a rapport and offering assistance, setting a positive tone for the customer's experienceMaintaining a smooth flow of service to minimize wait times for customersAbility to be organized, multi-task, and maintain all aspects of the Shoe Runner roleAbility to work independently and with the teamStrong oral/written communication and presentation skills to communicate effectively and promptlyAbility to apply basic understanding to carry out instructions furnished in written, oral, or diagram formDemonstrates attention to detailBe professional in appearance and attitude, contribute to a positive team atmosphere, and treat others with respect and consideration while following Scheels' policies and proceduresWilling to do other tasks as assigned by the leadership team and merchandiser LeadsWork assigned schedule; may include varied hours, evenings, weekends, and holidays RequirementsCustomer ServiceGenuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”CultureApproach daily tasks, projects and follow-up communication with energy and sense of urgencyCultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact. Show respect and appreciation for others and ScheelsArrive to work and meetings 10 minutes earlyTeam MentalityGenuine interest and action in helping others before yourself, regardless of recognition or rewardTeach-abilityConsistent eagerness to listen, learn, apply knowledge and accept critical feedbackAbility to adapt to a changing work environmentAbility to apply concepts of basic math, grammar, punctuation and spellingDress CodeMeets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partnersEfficiencyDemonstrate pride and ownership of their work while meeting expected deadlinesEducation & ExperienceThe ideal candidate will have a high school diploma or general education degree (GED) and or 1-3 months of sales experiencePhysical Requirements/Lifting RequirementsMust be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodationHeavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.BenefitsTo see a full list of benefit offerings from Scheels visit scheels.com/careersEQUAL EMPLOYMENT OPPORTUNITYScheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.