Veterinary Assistant/Receptionist

Who We ArePershing Oaks Animal Hospital is Hiring an Experienced Veterinary Assistant/Customer Service Representative!Position DetailsRole: Veterinary Assistant/Customer Service RepresentativeStatus: Full-timeSalary: Negotiable and based on experienceSchedule: 4 days per week, Monday through FridayBenefits HighlightsFinancial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonusesWellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; and employee pet discountsProfessional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowanceLifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance ProgramLooking for a Veterinary Customer Service Role Where You Can Grow and Feel Supported?Do you consider cat hair a fashion accessory and introduce yourself to strangers’ dogs? Have you ever forgotten your neighbor’s name but know every dog on your block? If so, Pershing Oaks Animal Hospital wants to meet you!We are searching for an experienced Veterinary Customer Service Representative to join our dedicated and compassionate team. At Pershing Oaks Animal Hospital, we believe that caring for our patients starts with caring for each other. We pride ourselves on creating a supportive, fun, and collaborative workplace where team members are encouraged to learn, grow, and thrive.For more than 30 years, our hospital has proudly served the Orlando community while providing exceptional veterinary care for dogs and cats. Our close-knit team works in a family-like atmosphere where teamwork, positivity, and exceptional client service are part of everyday life.Why Our Team Loves Pershing Oaks Animal HospitalSupportive and collaborative team environmentConsistent scheduling and strong work-life balanceOpportunities for continued learning and professional growthFamily-like clinic culture where teamwork is valuedModern equipment and advanced veterinary technologyMeaningful work helping pets and the people who love themA positive environment where your contributions truly matterVeterinary Assistant DutiesAssist in collecting specimens and performing routine laboratory procedures and diagnostic testingSupport diagnostic, medical, and surgical procedures using advanced veterinary equipmentAssist with patient restraint, handling, and nursing careEducate clients on preventive healthcare, vaccines, flea and heartworm prevention, and additional veterinary servicesClean, maintain, and sterilize instruments, equipment, and treatment areasRestock exam rooms and maintain a clean hospital environmentSupport patient comfort and assist with daily hospital operationsCustomer Service Representative DutiesGreet, check in, and room patients with professionalism and compassionSchedule appointments and manage multiple phone linesProcess payments accurately and reconcile the cash drawer dailyCommunicate with clients through phone, email, and text correspondenceEducate clients on veterinary services, products, medications, and preventive care recommendationsMaintain a clean, organized, and welcoming front desk and lobby areaProcess communication from clients, vendors, and partnering veterinary hospitalsWork collaboratively with all team members to support hospital operations and patient careWhat Our Team Members BringMinimum of 1 year of relevant veterinary or customer service experience preferredExcellent communication and client service skillsPositive attitude and team-oriented mindsetStrong multitasking, organizational, and problem-solving abilitiesAbility to work independently while supporting a collaborative team environmentCompassion for pets, clients, and coworkersSafe and effective animal handling skillsAttention to detail and commitment to professionalismAbility to thrive in a fast-paced veterinary environmentAbility to lift up to 50 pounds and perform moderately physical tasks as neededThe Extras You’ll Actually FeelMentorship and support from an experienced veterinary teamA workplace culture built around kindness, teamwork, and collaborationOpportunities to continue learning and growing professionallyEmployee benefits that support both personal and professional well-beingA positive clinic atmosphere where laughter and teamwork are encouragedThe opportunity to make a difference in your community every dayFinancial BenefitsBenefits You Can’t BeatA flexible approach to compensation that will reflect your skillset and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account (full-time only)529 Savings PlanTuition Support Program (full-time only)Referral bonus programWellness BenefitsHealth Insurance, including medical, dental, and vision (full-time only)Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.Sick Time / Paid Time OffFree/discounted lab work for all employee petsPet discounts on services and productsPet food discount programWorkplace BenefitsQuarterly Team Rewards Bonus ProgramProfessional development opportunitiesContinuing education allowanceUniform allowanceLifestyle BenefitsSix paid holidays (full-time only)Employee Assistance ProgramEmployee discount programJoin Our Team!If you’re ready to grow your veterinary career with a compassionate, collaborative, and fun-loving team, apply today! We can’t wait to meet you and welcome you to the Pershing Oaks Animal Hospital family.Diversity, equity, and inclusion are core values at Pershing Oaks Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.