Membership Coordinator

Reporting to the Director of Membership, the Membership Coordinator plays a key role in advancing NGA's membership strategy through day-to-day administrative and operational support. This position coordinates recruitment and retention initiatives and outreach to members, prospective members, and NGA Chapters. The Membership Coordinator works collaboratively across NGA departments to ensure members receive timely, high-quality service and a consistent, positive experience throughout their membership term.Essential Duties and ResponsibilitiesMembership Recruitment & Retention InitiativesExecute membership recruitment, engagement, and retention initiatives across various member segmentsExecute new member onboarding processes to ensure positive initial experiencesUtilize association management system to access member company records and add notes related to direct conversationsDigest membership reports as provided by Director of Association Services & Data Management to track key metrics and recommend areas of focus based on net member growth goalsTrack member comments or concerns that could provide opportunities for NGA to adjust or evolve its tacticsRespond to membership inquiries with professionalism and attention to detailAssist Director with planning and logistics for NGA member booth at GlassBuild and serve as a key staff representative for member booth during show hoursCoordinate and execute NGA member recognition programs or activities (signs/plaques and/or receptions) at GlassBuild, conferences, and/or meetingsEnsure member promotion collateral is included with event materials for GlassBuild, conferences, and/or meetingsAssist with social media content coordination related to membership recruitment & retention initiativesCollaborate with additional staff to facilitate National Volunteer Week promotions for the benefit of NGA member volunteersNGA Affiliated-Chapter RelationshipsProvide administrative support for Chapter administrator communications, virtual meetups and annual in-person meetup at GlassBuildMaintain Chapter contacts and communication records in CVServe as point of contact for routine Chapter inquiries and requestsAttend Chapter events to represent NGA membership when outlined in NGA’s annual budgetStakeholder RelationshipsProvide administrative support for NGA's architect initiatives, including maintaining the AIA presentation libraryAssist with processing and issuing credits and certificates for approved presentersHelp maintain the directory of approved presentersSupport coordination of NGA’s architect education at GlassBuild and other architect-focused eventsContribute to other stakeholder initiatives, as requestedAdministrative SupportMaintain organized files, records, and documentation for membership recruitment & retention initiativesCoordinate meetings, prepare agendas, and take meeting notes as requestedManage special projects and other duties as assigned by the Director of Membership, COO or CEOAssist in processing and distributing incoming NGA mail per established protocols at NGA’s Vienna, VA officeAssist in processing checks and financial documents from NGA mail per established protocols at NGA’s Vienna, VA officeAssist in picking up and unpacking return shipments from NGA events per established protocols at NGA’s Vienna, VA officeQualifications Education Bachelor’s degree or education and relevant experienceExperienceMinimum of 3 years of administrative or association experienceKnowledge, Skills and AbilitiesProfessional demeanor and strong customer service orientationOrganized, detail-oriented and effective in time managementAbility to manage and prioritize projectsHighly effective verbal, written and interpersonal communication skillsExcellent interpersonal skills and a collaborative work styleProficient computer skills and ability to use online and computer technologies to research and record information and data; previous experience with association management softwareSelf-motivated, disciplined, and able to work with minimal supervisionAbility to travel as job requiresFollow NGA agreed-upon values and behaviors: Curiosity, Helping Each Other Succeed; Innovation; Understanding our CustomersPhysical Requirements Occasionally lifts objects weighing up to 10 poundsFrequently reaches and grasps with arms and hands; Occasionally stoops and bends; Must have manual dexterityAbility to closely examine and inspect materialsAbility to identify and distinguish colorsFrequently uses a keyboard to enter or transform words or dataWork is considered remote and performed in a home office environment where, at the responsibility of the employee, there are few physical discomforts due to dust, dirt, noise, and the likePlease Note:This job description sets forth the job’s principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however. Unless they begin with the word “may,” the Essential Duties and Responsibilities described above are “essential functions” of the job, as defined by the Americans with Disabilities Act.The National Glass Association is an Equal Opportunity Employer