Product Analyst - Salesforce
Base pay range$85,000.00/yr - $100,000.00/yrPosition SummaryThe Product Analyst will serve as the frontline support partner for Salesforce product management. This role will own day-to-day escalated ticket triage, user support, requirements gathering for enhancements, UAT coordination, and documentation, while ensuring timely, high-quality communication with both business stakeholders and development teams.Ticket & User SupportReview, categorize, and route incoming Salesforce tickets not resolved by the Service Desk.Provide frontline analysis, troubleshooting, and administrative fixes (permissions, list views, data adjustments).Serve as liaison between end users and technical teams, ensuring clear communication and timely resolution.Maintain accurate documentation of issues and their resolution for knowledge management.Business Analysis & RequirementsGather clarifications from business users on minor enhancement requests and break/fix issues.Document light requirements and acceptance criteria for minor enhancements and tweaks.Support backlog refinement by ensuring requirements are properly detailed before sprint planning.Assist in identifying recurring issues and trends to inform training and product improvement.Cross-Team CollaborationSupport developers with detailed clarifications to reduce bottlenecks during build.Facilitate communication between business stakeholders, the Product Owner, and IT leadership.Assist with UAT coordination and Go-Live activities for new features, including demos and end-user support.Training & Knowledge ManagementIdentify recurring issues that indicate knowledge gaps; collaborate with Service Desk on training.Develop and maintain reference materials, FAQs, and documentation to improve self-service and reduce ticket volume.Requirements2-4+ years in a Business Analyst, Product Analyst, Salesforce support role or commensurate experience.Experience with Salesforce CRM.Strong skills in requirements documentation, process mapping, and stakeholder communication.Demonstrated ability to triage tickets, manage competing priorities, and balance tactical with analytical work.Comfortable working in Agile/Scrum environments.PreferredSalesforce Admin Certification.Knowledge of the Veteran Disability Claims process a plus.Salesforce Administrator certification (or progress toward certification) a plus.Experience in healthcare, insurance, or regulated industries.Familiarity with Jira, Confluence, SharePoint or other backlog/ticketing tools.Key CompetenciesExcellent communication and problem-solving skills.Strong organizational skills with attention to detail.Service-oriented mindset with empathy for end users and veterans.Ability to translate business needs into clear technical requirements.Proactive, resourceful, and able to thrive in a fast-paced environment.BenefitsComprehensive Benefits PackageCompetitive salary: $85,000-$100,000 Salary Depending on ExperienceHealth, dental, and vision insurance with Company-sponsored Life InsuranceRetirement savings plan with company matchVacation time off, sick time off, and holidaysWork-Life BalanceFlexible work schedulesRemote first environment with company-wide conferences annuallyEmployee assistance program for personal and family well-beingPerks and RewardsEmployee discounts on products and services through InsperityRecognition programs for outstanding performanceCompany-sponsored social events and activitiesSeniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at REE Medical by 2xGet notified about new Product Analyst jobs in United States .REE is only able to hire US citizens or those who are authorized to work in the US as full time employees (we do not provide visa sponsorship).This information is provided in compliance with Equal Pay Regulations across the US and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.REE Medical participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Not open to 3rd party recruiters or submissions.REE will never ask for personal information or to purchase anything during the interview process, only communications from a @reemedical.com domain are representative of REE Medical, LLC.#J-18808-Ljbffr