Program Manager I

_Are you ready to join a growing team?_ CTG is seeking to fill a Program Manager I opening for our client. *Location:* Buffalo, NY *Duration:* 12 months *Primary Responsibilities:*

• Manage multiple related projects and ongoing operations impacting three or more business or functional areas.
• Establish project scope, objectives, roles, responsibilities, deliverables, schedules, budgets, and resource requirements.
• Develop and maintain project plans, forecasts, schedules, budgets, communication plans, risk plans, quality plans, and resource plans.
• Work with stakeholders and project managers to gather requirements, monitor cost, schedule, technical performance, and project deliverables.
• Manage program execution, budgets, forecasts, project work, and approved scope changes.
• Monitor program performance, identify variances, implement corrective actions, and communicate status to stakeholders and executive management.
• Identify, assess, and mitigate program risks, issues, dependencies, and constraints; escalate matters requiring management attention.
• Coordinate resources across constituent projects to support overall program objectives.
• Build team cohesiveness and improve team performance through leadership, mentoring, training, and motivation.
• Ensure adherence to risk management, regulatory requirements, internal controls, and company policies.
• Support implementation of internal and external audit requirements and address issues raised by regulators, as applicable.
• Promote an inclusive environment that supports diversity and reflects the organization's values.
• Exercise managerial responsibilities related to staffing, performance management, appraisals, promotions, salary recommendations, and terminations.
• Complete other related duties as assigned.

*Scope of Responsibilities:*

• Coordinate multiple high-priority projects and ongoing operations from initiation through close.
• Support programs impacting three or more lines of business or functional areas.
• Manage programs with project scopes of approximately $5 million or more, team sizes of approximately 30–50 FTE, and durations of 18–24 months.
• Coordinate projects involving major business benefits, significant customization, six or more interfaces, and integration across internal and external systems.
• Manage moderately aggressive timelines and moderately defined project scopes with minor changes to business processes or procedures.

*Supervisory/Managerial Responsibilities:*

• Typically manages 5–15 employees directly and indirectly.
• Provides program-level leadership for project teams of approximately 50–100 members.
• Responsible for staffing, performance management, team development, and resource coordination.

*Education and Experience Required:*

• Bachelor's degree and a minimum of 8 years of proven project management experience, *or*
• In lieu of a degree, a combined minimum of 12 years of higher education and/or work experience, including at least 8 years of proven project management experience.
• Strong knowledge of project and program management methodologies.
• Experience with program planning and execution, stakeholder and executive communication, risk management, governance, and dependency management.
• Proficiency with personal computers and relevant software applications.
• Strong verbal and written communication skills, with the ability to negotiate, influence, and build consensus.
• Experience communicating initiative status and program information to executive management.
• Excellent problem-solving, organizational, and multitasking skills.
• Ability to work independently and collaboratively while managing multiple priorities and deadlines.
• Strong interpersonal skills and the ability to establish effective relationships with clients, management, business partners, and peers.
• Ability to build trust, encourage respect, and work effectively with diverse perspectives.

*Education and Experience Preferred:*

• Project Management Professional (PMP) certification.
• Program Management Professional (PgMP) certification.
• Master's degree.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Expected hours: 40.0 per week