Executive Operations Lead (Founders Office)
About UsBalanced Aesthetics + Wellness is a fast-paced, innovative medical spa and wellness clinic dedicated to delivering the highest level of customer care and patient satisfaction. We pride ourselves on offering cutting-edge Aesthetics Treatments and Comprehensive Wellness Patient Treatment plans in a warm, welcoming, and luxury environment. We are currently seeking a motivated and dynamic high-level Executive Assistant / Operator to join our team.Position OverviewWe are hiring a high-level Executive Assistant / Operator to support two founders across two fast-scaling companies (one in rapid growth, one launching imminently).This is not a traditional administrative role. This person will act as a force multiplier—owning execution, building systems, and proactively solving problems before they reach the founders.You will be expected to think ahead, operate independently, and drive outcomes—not wait for instructions.Key Responsibilities1. Founder Leverage & Time OptimizationOwn and manage both founders’ calendars with a focus on prioritization, not just schedulingEnsure all meetings have clear objectives, context, and outcomesEliminate unnecessary meetings and interruptionsPrepare daily/weekly priority plans2. Inbox & Communication ManagementManage high-volume email and internal communicationsDraft, respond, and triage messages on behalf of foundersConvert communications into actionable tasks or delegationsEscalate only high-impact items3. Operational ExecutionTake high-level goals and break them into executable plansBuild timelines, assign tasks, and track completion in ClickUpFollow up with team members to ensure deadlines are metEnsure nothing falls through the cracks4. Systems & Process DevelopmentIdentify inefficiencies and recurring issuesBuild and document SOPs across operations, front desk, patient flow, and internal workflowsContinuously refine systems as the business scales5. Proactive Problem SolvingAnticipate issues before they arise (staffing, scheduling, inventory, patient experience)Present solutions—not just problemsOperate with a “what could break?” mindset6. Team Communication & AccountabilityServe as a central point of coordination for the teamEnsure clarity on roles, responsibilities, and expectationsReinforce standards of execution and follow-through7. Launch Support (Immediate Priority)Support execution of new business launch within the next few weeksBuild and manage launch timelines and checklistsCoordinate across marketing, operations, and clinical teamsEnsure systems, workflows, and offers are fully clear and functional before launchQualificationsBachelor's degree in Business, Operations, Communications, or related field (or equivalent experience)3–5+ years supporting C-suite executives, founders, or senior leadershipBackground in operations, project management, or business administrationExtremely organized with exceptional attention to detailStrong independent thinker who does not require constant directionProven ability to manage multiple projects simultaneouslyAnticipates needs and solves problems proactivelyClear, concise communicator (written and verbal)High ownership mindset—takes responsibility for outcomesComfortable in fast-paced, high-growth environmentsProficient with tools like ClickUp, CRM systems, and Google Workspace preferredComfortable using AI tools in daily workflow (ChatGPT, Claude, Gemini, etc.)What We OfferCompetitive salary and performance bonus tied to execution and company milestonesSignificant growth opportunity into Chief of Staff or Operations leadership roleFree monthly Aesthetic services and at-cost Injectable and Wellness TreatmentsFree Regenerative Wellness modality use (Hyperbaric, Red Light Therapy, etc.)Opportunities for professional development through training and continued educationA supportive, team-oriented environment where your contributions are valuedWe're selective for a reason — this role demands the best. If you're a proactive, execution-driven professional who takes full ownership of outcomes and is ready to grow with the Balanced Aesthetics + Wellness brand, apply now. Our interview process goes beyond the conversation — expect a real-world scenario test designed to see exactly how you think, prioritize, and execute.How to ApplyPlease submit your resume and a brief cover letter highlighting your relevant experience to Richelle Bonacia at rbonacia@balancedaestheticsmedspa.com (CC: adidato@balancedaestheticsmedspa.com). We look forward to meeting you!