ServiceNow Developer

We're seeking an experienced *ServiceNow Analyst / Engineer* to support and enhance the ServiceNow platform with a strong focus on *CMDB, CSDM, ITSM, integrations, data quality, governance, and operational support*. The ideal candidate will work closely with application owners, infrastructure teams, service owners, architects, governance teams, and business stakeholders to ensure ServiceNow processes and data are accurate, scalable, and aligned with enterprise standards. *Schedule* * *Hybrid:* 3 days in the office and 2 days remote *Responsibilities* * Configure, maintain, test, and enhance ServiceNow modules, tables, forms, fields, workflows, business rules, UI policies, notifications, and reports * Troubleshoot platform issues, analyze defects, perform root-cause analysis, and coordinate remediation * Support development, testing, releases, and production deployments * Support ServiceNow *CMDB and CSDM* implementation and ongoing maturity * Create and maintain Business Services, Business Applications, Application Services, Technical Services, Business Capabilities, and infrastructure CI relationships * Review CMDB health for completeness, accuracy, duplicates, stale records, and orphaned relationships * Validate CI ownership, lifecycle status, operational status, business criticality, environment, and other required attributes * Support Discovery, Service Mapping, IntegrationHub, APIs, import sets, transform maps, and CMDB data sources * Troubleshoot CI creation, updates, reconciliation, duplication, and relationship issues * Support *Identification and Reconciliation Engine (IRE)* rules and authoritative-source strategies * Support Incident, Problem, Change, Request, Knowledge, and other ITSM processes * Develop reports and dashboards for CMDB health, service quality, governance compliance, and platform performance * Support governance, SOX, audit, certification, and attestation requirements * Gather and document business and technical requirements * Translate requirements into ServiceNow configuration and engineering solutions * Develop and execute unit, system, integration, regression, and UAT testing * Provide technical guidance and training to application owners, service owners, support teams, and CMDB data stewards * Participate in technical design reviews, governance meetings, release planning, and production-readiness reviews *Qualifications Required* * 3+ years of experience supporting or engineering the *ServiceNow platform* * Hands-on experience with *ServiceNow CMDB and ITSM* * Working knowledge of *CSDM, service modeling, CI relationships, and service ownership* * Experience configuring ServiceNow tables, forms, fields, workflows/flows, reports, and access controls * Understanding of CMDB data quality, CI lifecycle management, identification, reconciliation, and integration concepts * Experience gathering requirements, documenting solutions, testing changes, and supporting production deployments * Strong troubleshooting and analytical skills * Strong attention to data accuracy, governance, documentation, and operational controls * Ability to communicate effectively with both technical and business stakeholders *Preferred* * ServiceNow Certified System Administrator (*CSA*) * ServiceNow Certified Implementation Specialist (*CIS*) in Discovery, Service Mapping, ITSM, or related areas * Experience with *ServiceNow Discovery, Service Mapping, IntegrationHub, Event Management, or ITOM* * Experience with *JavaScript, REST/SOAP APIs, Flow Designer, Business Rules, Script Includes, Client Scripts, and transform maps* * Experience integrating ServiceNow with monitoring or AIOps platforms such as *BigPanda* * Experience supporting SOX-controlled applications or regulated environments * Knowledge of ITIL practices and enterprise governance processes * Experience with AWS, Azure, or Google Cloud *Technical Skills* * *ServiceNow:* CMDB, CSDM, ITSM, ITOM, Discovery, Service Mapping, Flow Designer, IntegrationHub, Reporting * *CMDB Engineering:* CI classes, attributes, relationships, IRE, reconciliation, data sources, health metrics * *Development:* JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, REST APIs * *Integrations:* REST/SOAP, import sets, transform maps, monitoring/event integrations * *ITSM Processes:* Incident, Problem, Change, Request, Knowledge, Configuration Management * *Governance:* Data quality, ownership, lifecycle management, SOX controls, audit support Pay: $60.00 - $65.00 per hour Benefits: * Paid time off Education: * Associate (Preferred) Experience: * CSDM: 1 year (Preferred) * IT service management: 1 year (Preferred) * CI Relationships: 1 year (Preferred) * ServiceNow CMDB: 3 years (Preferred) License/Certification: * ServiceNow Certified System Administrator (CSA) (Preferred) * ServiceNow Discovery (Preferred) Work Location: Hybrid remote in Burbank, CA 91505