Front Desk Agent

Description: The DoubleTree Hotel of Tinton Falls is seeking passionate customer service professionals to join our award-winning team as a Full-Time Front Desk Representative. If you thrive in a fast-paced environment and love to brighten someone’s day by providing an outstanding guest experience, we want to hear from you. Highly motivated and exceptional individuals who succeed in this role have the potential to grow with our company. **PLEASE NOTE** We are currently seeking candidates to work both full-time (32-40 hours). Candidates must be willing and available to work a variety of the following shifts including weekdays and weekends: 7:00 a.m. – 3:00 p.m. 3:00 p.m. – 11:00 p.m. Varied mid-shifts (ie: 9:00 a.m. – 5:00 p.m., 12:00 p.m. – 8:00 p.m., etc.) Please do not apply if you are not able to work the required flexible shifts Requirements: Demonstrate a take-charge attitude and excellent communication skills in a highly visible and vital role Effectively assist guests with check-in, check-out, and managing reservations Respond to guest inquiries and resolve guest concerns in a timely, friendly, and efficient manner Collaborate with fellow team members and other hotel departments to promote a positive work environment Go the extra mile to make guests feel welcome, informed, and cared for during their entire stay OnQ pm experience is a plus *Must be willing and able to work flexible hours including nights, weekends, and holidays*