Customer Service Representative Job in Newark, NJ | Robert Half

Customer Service RepresentativeWe are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively.Responsibilities:Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns.Process orders accurately and efficiently, ensuring all details are captured correctly.Maintain detailed records of customer interactions and transactions in the system.Resolve customer issues promptly, coordinating with internal teams when necessary.Provide clear and accurate information about products, services, and company policies.Strive to exceed customer satisfaction standards by offering exceptional service.Follow established procedures and guidelines for call center operations.Monitor and manage multiple customer accounts simultaneously.Identify opportunities to improve service processes and share feedback with management.