End-User Experience & IT Support Manager

Baker, Donelson, Bearman, Caldwell & Berkowitz, PC seeks an IT Support Specialist Manager to lead end-user services across the firm's offices. This role aims to deliver a high-quality user experience, enable productivity, and support firm growth. Occasional travel and after-hours support may be required. You will supervise a geographically distributed team, set SLAs, manage device lifecycle, and drive improvements in strategy, training, and collaboration tools to meet security and regulatory J-18808-Ljbffr