Help Desk Support Specialist

IntroductionThis role will be a member of our on-site Help Desk support team. Your primary responsibilities will be configuring new devices (laptops, desktops, iPads) for internal employees. You will also be responsible for providing walk-up support to employees. This could include assisting with migrating to a new laptop, password/account issues, or helping with their Client Office suite.Required Skills & QualificationsCustomer ServiceHelp Desk/IT TroubleshootingExperience with configuring new computersComputer aptitude requiredPrior work experience at client or in client's IndustryApplicants must be able to work directly for Artech on W2Preferred Skills & QualificationsAbility to diagnose and troubleshoot software and hardware problemsExcellent customer service and interpersonal skills; good telephone etiquetteStrong verbal and written communication skillsDay-to-Day ResponsibilitiesAnswer incoming calls to Help Desk, providing telephone support to Employees for computer systems or applications problems, personal computer, device or other related issues.Troubleshoot problems and provide immediate resolution, or perform additional research as needed to resolve issues.Perform root cause analysis and develop checklists for typical problems.Recommend procedures and control for problem prevention.Set clear and reasonable expectations as to resolution and time frame.Escalate problems to others as needed.Document issues and resolution on tracking system.Perform receiving function for incoming IT related hardware and software.Image and set up new and reconfigured personal computers.Share problem resolutions and unique cases with others on team to add to information knowledge base.Contribute to updated policies and procedures as needed.Discuss products, support and troubleshooting with hardware and software vendors as needed.For immediate consideration please click APPLY to begin the screening process with Alex.