IIM Sr. BPO Project Manager

OverviewThe IIM Sr. BPO Project Manager is responsible for leading complex, high-risk, and high-value Conversion Services and Document Management Solutions that form the foundation of Information Services. This role provides strategic direction, portfolio oversight, and operational leadership, ensuring projects are delivered on time, within budget, and aligned with client and organizational goals.The Sr. Project Manager serves as a trusted advisor to clients, a mentor to project management staff, and a key partner to Sales, Finance, and Practice Leadership. This role frequently manages multiple concurrent enterprise-level projects across diverse locations, while driving continuous improvement across IIM BPO operations.ResponsibilitiesProject & Portfolio LeadershipLead and oversee a portfolio of complex, high‑volume, or enterprise‑level BPO projectsProvide end‑to‑end project accountability from solution design through delivery and closeoutDevelop and approve Statements of Work (SOW), project plans, schedules, and resource modelsIdentify, assess, and mitigate project risks; serve as escalation point for critical issuesEnsure projects meet quality standards, contractual requirements, and client expectationsFinancial & Commercial ResponsibilityOwn project financial performance, including budgeting, margin management, cost controls, and variance analysisProvide accurate project estimates based on scope, volume, and riskPartner with Finance on forecasting, revenue tracking, and financial reportingReview and validate pricing, assumptions, and resourcing models for new and ongoing engagementsClient Engagement & AdvisoryAct as senior point of contact and escalation for client stakeholdersLead executive‑level client communications, including status reviews and governance meetingsProvide consultative guidance to clients on document capture strategies, process optimization, and technology solutionsSupport Sales and Account Management on complex opportunities, renewals, and RFP responsesPeople Leadership & DevelopmentProvide leadership, mentoring, and coaching to Project Managers, Supervisors, and CoordinatorsSupport performance management, talent development, and succession planning within the BPO teamGuide staffing strategies, including internal teams and temporary resourcesPromote a culture of accountability, quality, and continuous improvementProcess Improvement & Practice DevelopmentDrive standardization and scalability through SOPs, workflows, and best practicesIdentify and implement process improvements, automation opportunities, and quality enhancementsChampion adoption of new tools, technologies, and methodologiesConduct post‑project reviews and integrate lessons learned into future engagementsOperational & Technical OversightEnsure compliance with chain‑of‑custody, security, inventory, and tracking requirementsOversee quality assurance activities and output of assigned teamsCollaborating with Technical Leadership on equipment, software, and solution designTravel to short‑term onsite client projects as required, locally and within the U.S.AuthorityProvide project‑level decision‑making authority within defined scope and thresholdsOversee scheduling, prioritization, and allocation of BPO resourcesInfluence pricing, solution design, and staffing strategies for new and existing businessServe as a representative of the IIM BPO practice in cross‑functional and leadership discussionsQualificationsEducation RequirementsFour- year college degree preferred, or equivalent combination of education and experienceSatisfactory completion of a business or project management curriculum from an accredited school is highly desirablePMP, PGMP or similar project/process management certification preferredExperience RequirementsSenior-level position with 7-10 years of relevant experience in BPO, document management or information services Demonstrated experience leading large-scale, multi-location, or enterprise projectsAbility to express complex technical concepts effectively, both verbally and in writingAbility to work well with people from many different disciplines with varying degrees of technical experienceAdvanced knowledge of document capture solutions and software (Kofax Capture or equivalent preferred)Strong project and program management expertiseFinancial acumen and business judgmentExecutive‑level communication and stakeholder management skillsProven ability to lead teams through complexity and changeExceptional attention to detail and commitment to qualityStrong customer service and consultative mindsetAbout UsKonica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.Au sujet de Konica MinoltaSolutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.EOE StatementKonica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.