IT Support Engineer

HIRING: IT Support Engineer | San Francisco, CAWe are hiring an experienced IT Support Engineer for a 12-month contract opportunity with a leading organization.Position: Engineer – Desktop / Infrastructure SupportLocation: San Francisco, CA – 100% Onsite | WarehouseDuration: 12 MonthsExperience: 6–8+ YearsTentative Start Date: Mid-October 2026Key Responsibilities• Provide end-user IT support, both deskside and remote• Resolve incidents and service requests within defined SLAs• Troubleshoot hardware, software, network, and Windows-related issues• Support laptops, desktops, peripherals, and other IT equipment• Manage user accounts, access, and basic administration tasks• Coordinate with infrastructure, network, and application teams for escalations• Perform IMAC (Install, Move, Add, Change) activities• Maintain IT asset inventory and compliance records• Provide high-quality customer support and maintain accurate documentationRequired Skills• ServiceNow / IT Service Management (ITSM)• Desktop Management / Infrastructure Services• Strong Windows troubleshooting experience• Enterprise IT support experience• Hardware, software, and network troubleshooting• Strong analytical and problem-solving skills• Excellent communication and stakeholder management skills• Ability to work assigned shifts