Team Operations Lead

The Team Operations Lead supports and guides daily brokerage activities across both Operations and Carrier Sales. This role functions as a working lead—handling freight execution, supporting carrier procurement, mentoring team members, and driving process improvements through data analysis and technical problem-solving. The Team Operations Lead ensures service quality, operational accuracy, and effective use of systems and tools while helping the team achieve performance and margin goals.Operational LeadershipOversee day‑to‑day workflow for Operations and Carrier Sales team members.Serve as the first point of escalation for service issues, exceptions, and customer concerns.Support load planning, scheduling, and real‑time problem resolution.Ensure accurate load entry, documentation, and TMS data integrity.Provide coaching, guidance, and informal training to junior team members.Carrier Sales & Capacity SupportAssist in sourcing, onboarding, and managing carrier relationships.Support carrier representatives with pricing, lane strategy, and capacity planning.Monitor carrier performance and resolve service failures or compliance concerns.Analyze market conditions to support competitive rate decisions.Support development and retention of a trusted carrier network.Technical & Analytical ResponsibilitiesBuild and maintain operational dashboards, reports, and performance metrics.Analyze KPIs such as on‑time performance, carrier utilization, cost per mile, and margin trends.Identify workflow inefficiencies and recommend process or system improvements.Support TMS enhancements, testing, and troubleshooting in partnership with internal technical teams.Use data to forecast capacity needs, evaluate carrier performance, and support pricing strategy.Meet or exceed margin goals as determined by established budget or guidelines.Meet or exceed order count goals as determined by established budget or guidelines.Cross‑Functional CollaborationWork closely with Account Managers to ensure customer expectations are met.Partner with leadership to implement new processes, SOPs, and performance standards.Facilitate account growth through multi‑level relationships with assigned customers.Coordinate with Compliance and Documentation teams to ensure accuracy and regulatory adherence.Perform other duties as assigned.QualificationsRequired2–4+ years of experience in freight brokerage operations or carrier sales.Bachelor’s degree from an accredited four‑year college.Ability to work in a fast‑paced environment and adapt to changing priorities.Effective verbal and written communication skills.Strong negotiation skills.Excellent attention to detail and accuracy.Strong understanding of transportation markets, carrier networks, and brokerage workflows.Demonstrated ability to mentor or guide team members.Proficiency with TMS platforms and intermediate Excel/Google Sheets skills.Strong analytical mindset with the ability to interpret data and drive decisions.Drive, resilience, and self‑motivation.PreferredExperience building dashboards or reports (Power BI, Tableau, or similar).Familiarity with process improvement methodologies.Exposure to API‑based tools, automation, or workflow optimization.Excellent customer service skills.Collaborative mindset with the ability to work effectively in a team environment.