Staff Information Security Analyst

MANTECH seeks a motivated, career and customer-oriented Information Security Analyst to join our team in Chantilly, VA. You will support identity, access, and credentialing operations within a mission-critical environment to ensure seamless security services for our national security partners.Responsibilities include but are not limited to:Supporting a dedicated team at a government location to provide DEERS PII changes, CAC, Token, and Retired Military ID issuance.Managing Identity, Access, and Credentialing issues while providing high-level support within a customer service environment.Resolving ServiceNow and JIRA tickets efficiently to address technical access and credentialing hurdles.Contributing to the successful completion of project milestones and group objectives through collaborative technical support.Providing technical input to project deliverables, status reports, and solutions for complex security problems.Conducting routine troubleshooting to identify and resolve customer issues related to PKI and system access. Minimum Qualifications:Bachelor’s degree or 4+ years of additional experience in lieu of a degree.2+ years of relevant IT and/or Cyber experienceGeneral understanding of Identity, Access, and Credentialing services and PKI protocols.Proven experience utilizing ticketing systems such as JIRA and ServiceNow to manage workflow.Experience handling sensitive PII information and data within a secure environment.Technical proficiency working with MS Word, Excel, and SharePoint to maintain documentation.Ability to work flexible shifts between the hours of 7 AM ET and 5 PM ET.Preferred Qualifications:Prior experience working in the Sponsor’s environment or similar high-security intelligence settings.Strong troubleshooting skills used to narrow down complex technical issues for end-users.Self-starter with excellent people skills and the ability to drive change throughout an organization. Clearance Requirements:An active TS/SCI with Polygraph is required for this position. Physical Requirements:Must be able to remain in a stationary position 50% of the time.Needs to occasionally move about inside the office to access file cabinets and office machinery.Constantly operates a computer and other office productivity machinery, such as a calculator or copy machine.